Mayra Gomez
Fontana,CA
Summary
Experienced customer service professional with a background in order processing, shipping coordination, and invoice verification. Known for attention to detail, effective communication, and resolving customer issues quickly.
Overview
1
1
Language
16
16
years of professional experience
Work History
Customer Service Representative
Garcia Plastic Molding
Rancho Cucamonga, California
03.2021 - Current
- Resolved shipping, billing, and product issue calls from molding clients.
- Assisted customers with inquiries about plastic molding orders and production status, enhancing customer satisfaction.
- Coordinated daily email and phone communications with carriers, customers, and third parties, facilitating smooth operational workflow.
- Monitored inventory and delivery updates to ensure timely fulfillment of customer orders.
- Processed purchase orders and maintained order details for molded parts.
- Processed work orders in IQMS (warehouse management system).
- Routing drivers to docks for receiving and coordinating dock availability.
- Verified and processed invoices to customers.
Production Operator
iLink Management
Rancho Cucamonga, California
06.2010 - 12.2019
- Collaborated with team members to increase efficiency and productivity on the production line.
- Inspected finished goods for defects prior to packaging or shipping out to customers.
- Inspected finished parts for quality and process compliance.
- Assisted team members with assembly, packaging, and line setup.
- Sorted, organized, and packaged items for shipment. to keep production lines moving swiftly.
- Followed safety procedures and maintained clean work areas.
Clinical Medical Assistant Extern
Phoenix Medical Group
Ontario, California
06.2011 - 08.2011
- Supported Phoenix Medical Group patient intake and roomed patients for visits.
- Recorded vital signs and updated medical histories in electronic health records.
- Assisted providers with in-office procedures and patient examinations.
- Provided assistance to physicians during exams, treatments, and procedures.
- Prepared exam rooms and maintained clean, stocked clinical supplies.
- Scheduled follow-up appointments and coordinated patient communication with Phoenix Medical Group staff.
- Explained treatment procedures to patients prior to their appointment or procedure.
Education
High School Diploma -
Fontana High School
Fontana05-2010
Skills
- Order processing
- Invoice verification
- Purchase orders
- Shipping coordination
- Inventory management
- Customer relationship management
- Shipping procedures
- Production scheduling
- IQMS navigation
- Order documentation
- Attention to detail
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Garcia Plastic Molding
03.2021 - Current
Clinical Medical Assistant Extern
Phoenix Medical Group
06.2011 - 08.2011
Production Operator
iLink Management
06.2010 - 12.2019
High School Diploma -
Fontana High School