Adriana Garcia

• Assist customers seamlessly across all channels (online, Customer Care, in-store) to continue their shopping journey.Conduct hands-on demonstrations of cutting-edge technology to meet individual customer needs.
• Provide personalized solutions that exceed basic device and service plans, ensuring customers stay connected to their preferred lifestyle.
• Approach service and sales interactions with composure, integrity, and empathy.

**Digital Proficiency:**

• Utilize digital tools proficiently to showcase T-Mobile’s expanding coverage and lightning-fast LTE network.
• Educate customers on T-Mobile plans and services, emphasizing unlimited connectivity and enhanced customer experience.
• Complete comprehensive training on T-Mobile’s in-store experience, new skills, processes, and system knowledge.
• Continuously seek knowledge and stay updated on wireless innovations and technology trends during shifts.

**Collaboration and Partnership:**

• Collaborate with T-Mobile employees across various channels to ensure a unified customer experience and resolve issues efficiently.
• Identify and refer small business leads to appropriate channels for further development.
• Support team initiatives and foster an inclusive work environment.

• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
• Resolved issues quickly to maintain productivity goals.

• Trained new expeditors and food runners according to company policies and standards.
• Assisted preparation of food plates, overseeing quality and appearance.
• Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
• Maintained speed of service for food orders while minimizing errors and complaints.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.