Adriana Garcia
Norwalk,CA
Summary
Highly skilled Optician with 7 years of experience in patient care, eyewear prescriptions, and dispensing corrective lenses. Strengths include comprehensive knowledge of optics, exceptional interpersonal skills to interpret patient needs and strong technical abilities for precise lens crafting. Previous work has shown significant improvements in delivering efficient optical services to patients, ensuring both comfort and accuracy.
Overview
10
10
years of professional experience
Work History
Billing Specialist
De La Pena Eye Clinic
Whittier, CA
03.2024 - Current
- Performed additional duties as assigned by management team.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Worked with team members to identify and develop process improvements.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Submitted claims to insurance companies.
- Performed , pre-certification and pre-authorization. For materials for a short period of time.
- Calculated billing charges, prepared and submitted claims to insurance companies.
Customer Service
Quality industry repair
Santa Fe Springs, CA
11.2022 - 02.2024
- Greeted customers and provided exceptional customer service.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Organized and filed documents according to established procedures.
- Scanned documents into electronic database system for archiving purposes.
- Monitored collections activity and maintained contact with customers regarding overdue payments.
- Generated and sent invoices, reminders and notices to customers and third parties.
- Reached out to customers and paying entities to seek current and late payments.
- Performed data entry into accounting software programs such as QuickBooks.
Optician
De la Pena Eye Clinic
Whittier, CA
07.2015 - 11.2022
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Managed client frame selection processes and walked through lens options.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Ordered stock from suppliers based on customer orders.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Instructed customers on how to care for, insert and remove contact lenses.
- Calculated measurements for eyewear using optical measuring devices.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Organized inventory according to product type and manufacturer specifications.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA08-2007
Skills
- Customer service
- Order preparation
- Contact lens fitting
- Insurance verification
- Insurance billing
- Computer skills
- Billing software
- Insurance claim processing
- Retail sales
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Billing Specialist
De La Pena Eye Clinic
03.2024 - Current
Customer Service
Quality industry repair
11.2022 - 02.2024
Optician
De la Pena Eye Clinic
07.2015 - 11.2022
High School Diploma -
El Rancho High School
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