Adriana Goodall
Chino Valley,AZ
Summary
Organized Office Manager with noted experience in administrative management and Certified Nurse Assistant Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Thumb Butte Medical Center
Prescott, AZ
06.2021 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Sourced vendors for special project needs and negotiated contracts.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Managed 75 employees with various personalities and from different cultures for large 20-physician practice.
- Consulted with healthcare professionals on business decisions.
- Oversaw accounting, budgeting, and financial reporting.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
- Managed employee disputes by employing conflict resolution techniques.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Implemented performance review and motivational strategies to elevate HR team results.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Conducted company-wide town hall meetings to convey updates.
Front Desk Receptionist
Bethany Medical Center
High Point, NC
08.2019 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Verifying insurances
- Scheduling patients appointments
Patient Care Coordinator
Thumb Butte Medical Center
Prescott, AZ
10.2017 - 05.2019
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Worked with patients and families to develop future plans and discuss care actions.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Encouraged patients to schedule recommended tests and procedures.
- Assist with medical prior authorization
- Prep Room for procedures
- Keeping track of medical inventory
Certified Nurse Assistant
Good Samaritan Hospice
Prescott, AZ
06.2016 - 10.2017
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assisted Nurses with care plan for patients at home
- Report daily patients health to nurses
- Chart daily patient care on EMR system
Certified Nursing Assistant
Cooper Senior Care
Pacific Palisades, CA
11.2014 - 02.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Obtained client medical history, medication information, symptoms and allergies.
- Transported patients between rooms and appointments or testing locations.
Education
Certified - Certified Nurse Assistant/ Home Health Aid
California Nurses Educational Institute
Palm Springs, CA10.2014
High School Diploma -
Coachella Valley High School
Thermal, CA06.2006
Skills
- Motivational Leadership
- Staff Development and Training
- Microsoft Office Suite
- Decision Making
- Methodical and Organized
- Spanish Fluency
- Attention to Detail
- Multitasking and Prioritization
- Team Building
- Complex Problem Solving
- Schedule Coordination
- Handling Customer Complaints
Accomplishments
Certified Nurse Assistant Excellence award
Certification
- CNA - Certified Nursing Assistant
- BLS
Languages
Spanish
Full Professional
Timeline
Office Manager
Thumb Butte Medical Center
06.2021 - Current
Front Desk Receptionist
Bethany Medical Center
08.2019 - 04.2020
Patient Care Coordinator
Thumb Butte Medical Center
10.2017 - 05.2019
Certified Nurse Assistant
Good Samaritan Hospice
06.2016 - 10.2017
Certified Nursing Assistant
Cooper Senior Care
11.2014 - 02.2016
Certified - Certified Nurse Assistant/ Home Health Aid
California Nurses Educational Institute
High School Diploma -
Coachella Valley High School