Adriana Gutierrez
Miami
Summary
Motivated candidate aiming for a demanding position that capitalizes on comprehensive work experience, academic achievements, digital literacy, creative problem-solving, and exceptional customer service skills, with a focus on career development and progression.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
The Ups Store
10.2021 - Current
- Handle all day customer sales, mailbox customers operations, including processing new boxes, mail forwarding services and mail distribution. Also prepare and handle daily profit reports, mailbox client bookkeeping, mailbox advertisement program, major carrier shipping (USPS, UPS,) office/secretarial duties, sales and inventory management, filing documents, Shipping claims.
Customer Service Representative
The Ups Store
05.2017 - 11.2020
- Handle all day customer sales, mailbox customers operations, including processing new boxes, mail forwarding services and mail distribution. Also prepare and handle daily profit reports, mailbox client bookkeeping, mailbox advertisement program, major carrier shipping (USPS, UPS,) office/secretarial duties, sales and inventory management, filing documents, Shipping claims.
Customer Service Representative
The Ups Store
04.1998 - 04.2018
- Handle all day customer sales, mailbox customers operations, including processing new boxes, mail forwarding services and mail distribution. Also prepare and handle daily profit reports, mailbox client bookkeeping, mailbox advertisement program, major carrier shipping (USPS, UPS,) office/secretarial duties, sales and inventory management, filing documents, Shipping claims.
Education
High School Diploma - undefined
American Academy of Pinecrest
11.2009
Skills
- Bilingual communication in Spanish and English
- Goal-oriented professionalism
- High-pressure efficiency
- Organizational skills
- Analytical thinking
- Customer service expertise
TECHNOLOGY
Fluent with Microsoft and Apple products, Word, Excel, PP, and Outlook QuickBooks, Quicken.
OTHER SKILLS
Fluent in English and Spanish
Timeline
Customer Service Representative
The Ups Store
10.2021 - Current
Customer Service Representative
The Ups Store
05.2017 - 11.2020
Customer Service Representative
The Ups Store
04.1998 - 04.2018
High School Diploma - undefined
American Academy of Pinecrest
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