Adriana Guzman
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Open to learning new skills in order to improve.
Overview
6
6
years of professional experience
Work History
Server
Green Eggs Cafe
04.2022 - 03.2024
- Maintained a clean and orderly work environment for an enjoyable guest experience.
- Delivered quality customer service which included greeting customers, accurately obtaining food/drink orders, and maintaining customer satisfaction.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Ensured all side-work was complete, which consisted of preparing silverware, ensuring workplace was stocked, tables were cleaned and set, etc.
Barista
Green Eggs Cafe
04.2022 - 03.2024
- Prepared and served high-quality non-alcoholic and alcoholic beverages (this includes cocktails, lattes/espresso drinks, specialty coffees and many more)
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, cocktails, teas, and merchandise.
- Handled Register and POS system for in-person and online orders.
- Prepped and Stocked any materials need for work shift
Hostess
Green Eggs Cafe
04.2022 - 03.2024
- Greeting customers and ensuring they receive proper customer service.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Sales Associate
Banana Republic Factory Store
10.2020 - 03.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided personalized shopping experiences by answering questions about products, upselling merchandise, and catering to the customers needs and wants.
- Created and processed new accounts for credit cards
- Handled inventory, stocking and pricing new merchandise
Sales Associate
JCPenney
08.2018 - 08.2020
- Processed and packaged shipments
- Provided excellent customer service to ensure unique shopping experience
- Handled cash/credit card transactions
- stocked and clean workplace
Education
Associate of Science - Biology
Community College of Philadelphia
Philadelphia, PA09.2024
Skills
- RAMP certified
- Bilingual
- Multi-tasker
- Interpersonal communication skills
- Cash Handling
- Flexible
Timeline
Server
Green Eggs Cafe
04.2022 - 03.2024
Barista
Green Eggs Cafe
04.2022 - 03.2024
Hostess
Green Eggs Cafe
04.2022 - 03.2024
Sales Associate
Banana Republic Factory Store
10.2020 - 03.2022
Sales Associate
JCPenney
08.2018 - 08.2020
Associate of Science - Biology
Community College of Philadelphia
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