Adriana Lasso Barrera
White Plains,NY
Summary
Highly competent, responsible and dependable worker with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Behind The Wheel Driving School
White Plains, NY
05.2022 - Current
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Served patients by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for patients and management team.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Waitress
AMS CAFE
White Plains, New York
07.2021 - 05.2022
- Assisted other wait staff members in times of heavy customer traffic.
- Processed payments accurately using cash registers or POS systems.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Greeted customers, answered questions and recommended specials to increase profits.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Performed basic math calculations when computing bills for customers' meals.
Server
Cold Stone
White Plains, New York
06.2020 - 07.2021
- Washed preparation utensils, tools and machinery by hand and using industrial equipment, segregating used utensils from clean to prevent cross-contamination.
- Provide good costumer service and provide information about ingredients and products of the creamery
- Assisted coworkers in the preparation of each order needed for the day.
- Organized raw ingredients and supplies in storage areas, moving and sorting as needed in the creamery.
- Maintained an accurate and reliable inventory of the materials used in a daily basis.
Cashier
McDonald's
Stamford, Connecticut
09.2019 - 01.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Worked closely with front-end staff to assist customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
Bachelor of Nursing - Health And Wellness
Pitalito
Colombia06-2018
High School Diploma -
Pitalito High School
Colombia06-2016
Skills
- PowerPoint
- Excel
- Microsoft Word
- Scheduling
- Telephone skills
- Meticulous and organized
- Reception desk management
- Multitasking and prioritization
- Office Equipment Operations
- Detail-Oriented
- Customer Service
Language skill
- Proficient in English and Spanish
Timeline
Front Desk Receptionist
Behind The Wheel Driving School
05.2022 - Current
Waitress
AMS CAFE
07.2021 - 05.2022
Server
Cold Stone
06.2020 - 07.2021
Cashier
McDonald's
09.2019 - 01.2020
Bachelor of Nursing - Health And Wellness
Pitalito
High School Diploma -
Pitalito High School