Dedicated professional with a strong background in patient registration and customer service. Proficient in resolving registration issues and coordinating patient processes to ensure seamless front desk operations.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Patient Access Specialist
Liberty Hospital
Liberty, MO
04.2025 - Current
Verified patient information and insurance details efficiently.
Applied HIPAA privacy and security regulations while handling patient information.
Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
Performed data entry tasks associated with registrations such as entering demographic data into system database.
Resolved issues related to registration process including eligibility verification and authorization problems.
Coordinated with healthcare staff to ensure smooth patient flow.
Maintained accurate records of patient interactions and transactions.
Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
Chiropractic Assistant
Gauthier Chiropractic
Kansas City, MO
01.2024 - 04.2025
Assisted patients with check-in and appointment scheduling processes.
Educated patients on chiropractic services and treatment plans.
Managed inventory of supplies and ordered necessary materials.
Coordinated insurance verification and billing processes for patients.
Communicated effectively with patients to address concerns and questions.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Scheduled appointments for patients both in person and over the phone.
Maintained patient records and ensured accurate documentation.
Greeted patients, verified insurance and collected co-payments.
Patient Access Specialist at Ensemble Health Partners – Mercy Health West HospitalPatient Access Specialist at Ensemble Health Partners – Mercy Health West Hospital