ADRIANA MACIAS
Fresno
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
O'Reilly Auto Parts
01.2024 - Current
- Supervised a team in a high-volume environment, ensuring operational tasks were completed efficiently and on time
- Managed financial documentation, including payroll processing, cash handling, and accounts receivable and payable
- Provided ongoing training to new staff and ensured consistent application of company policies and procedures
- Handled customer inquiries and complaints, maintaining high customer satisfaction and resolving issues promptly
- Coordinated health inspection meetings with the City of Fresno, ensuring compliance with regulations
Retail Service Specialist
O'Reilly Auto Parts
03.2022 - 12.2023
- Delivered top-tier customer service, processed transactions, and assisted with billing and payment processing
- Managed accounts, ensuring accurate updates and timely maintenance of records for professional/commercial clients
- Provided administrative support, including maintaining customer records, and assisting with various office tasks
Call Center Representative
Fresno GOP
09.2022 - 03.2023
- Provided administrative support for political campaigns, including scheduling, document management, and organizing events
- Managed constituent data and campaign records, ensuring accurate tracking and timely follow-ups
- Assisted with office tasks, including filing, maintaining office supplies, and processing payroll
Accountant
La Hacienda
12.2021 - 03.2022
- Processed customer invoices, reconciled financial transactions, and maintained accurate financial records
- Managed Accounts Payable and Receivable, ensuring all payments were processed in a timely manner
- Assisted with payroll processing and maintained proper documentation for financial transactions
- Processing money transfers using services via Ria and Western Union
Education
Bachelor of Arts - Political Science
California State University, Fresno
Fresno, CA08-2023
Skills
- Customer Service
- Administrative Support
- Communication
- Organizational Skills
- Microsoft Office Suite
- Multitasking
- Bilingual
- File Management & Record Keeping
- Legal Documentation
- Customer Interaction
- Multilingual Communication
- Customer service and engagement
- Customer service management
- Hiring and training
- Upselling and cross selling
- Sales growth
- Excel expertise
Relevant Skills For Legal Assistant
- File Management & Record Keeping: Experienced in maintaining accurate records, managing case files, and assisting with administrative tasks.
- Legal Documentation: Knowledge of processing invoices, maintaining accurate records, and handling sensitive data.
- Customer Interaction: Skilled at handling client communications and providing assistance with legal or administrative inquiries.
- Multilingual Communication: Fluent in both English and Spanish, able to assist with translation and support diverse clients.
Seal of Biliteracy
Proficient in translating both spoken and written English to Spanish with a high level of professionalism and accuracy.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
O'Reilly Auto Parts
01.2024 - Current
Call Center Representative
Fresno GOP
09.2022 - 03.2023
Retail Service Specialist
O'Reilly Auto Parts
03.2022 - 12.2023
Accountant
La Hacienda
12.2021 - 03.2022
Bachelor of Arts - Political Science
California State University, Fresno
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