Adriana Mendez
Orlando ,FL
Summary
Dedicated healthcare professional with experience as a Scheduling Coordinator and Referral Coordinator, bringing strong leadership, organization, and problem-solving skills to fast-paced clinical environments. Known for delivering excellent customer service, supporting patients with compassion, and maintaining accurate scheduling and referral workflows. A reliable team player who communicates clearly, adapts quickly, and helps strengthen office efficiency and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
Central Florida Pulmonary Group
Orlando , FL
11.2022 - 11.2025
- Managed appointment scheduling for patients and healthcare providers to enhance operational efficiency.
- Coordinated patient intake and registration processes to streamline workflow.
- Communicated with medical staff to optimize schedules and resource allocation.
- Developed scheduling protocols that improved overall productivity.
- Assisted patients with insurance verification and billing inquiries, ensuring clarity and accuracy.
- Trained new staff on scheduling software and office procedures for consistency.
- Maintained accurate electronic health records in compliance with healthcare regulations.
- Ensured adherence to healthcare regulations during all scheduling activities.
Referral Coordinator
IMA Medical Group
Kissimmee, Florida
03.2019 - 11.2022
- Coordinated patient referrals to specialists and ensured timely follow-up.
- Communicated with healthcare providers to obtain necessary documentation and approvals.
- Processed insurance authorizations and verified patient eligibility for services.
- Managed scheduling of appointments and maintained accurate patient records.
- Acted as liaison between patients and medical teams to address concerns.
- Assisted in resolving patient inquiries regarding referral status and procedures.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Answered questions and resolved concerns raised by both patients and specialists.
- Performed data entry related to referrals into electronic health record systems.
- Communicated regularly with patients regarding their care plans following a referral.
- Adhered to HIPAA regulations when handling confidential patient information.
Education
High School Diploma -
Osceola High School
Kissimmee, FL 05-2009
Associate Of Science (AS) - Healthcare
Valencia College
Orlando, FLSkills
- Patient scheduling
- Electronic health records
- Insurance verification
- Appointment management
- Referral coordination
- Medical terminology
- Compliance adherence
- Problem solving
- Data entry
- Attention to detail
- Superior customer service
- Confident and poised
- Strong leadership skills
Languages
Spanish
Native/ Bilingual
Timeline
Scheduling Coordinator
Central Florida Pulmonary Group
11.2022 - 11.2025
Referral Coordinator
IMA Medical Group
03.2019 - 11.2022
High School Diploma -
Osceola High School
Associate Of Science (AS) - Healthcare
Valencia College