Adriana Murray
Roseburg,OR
Summary
Proven leader and dedicated hospitality professional with extensive experience at Applebee's Neighborhood Grill & Bar, excelling in high-volume dining and exceptional customer service. Skilled in cash handling and food safety practices, I have a track record of enhancing customer satisfaction and team performance through effective conflict resolution and cross-training.
Overview
4
4
years of professional experience
Work History
Server
Applebee's Neighborhood Grill & Bar
04.2022 - Current
- Managed multiple tables simultaneously without compromising service quality, demonstrating strong multitasking skills.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized a POS system to effectively handle orders, bills, and complimentary items.
- Worked closely with fellow team members to optimize productivity and provide outstanding customer service in fast-paced environments.
Manager
Winston Diner and Drive Threw
06.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction through prompt dispute resolution, effective communication, and consistent high-quality service delivery.
- Effectively mediated conflicts among team members by carefully hearing their grievances and seeking equitable solutions.
- Enhanced team agility and performance by providing cross-training opportunities to current staff members.
Education
High School Diploma -
Roseburg High School
Roseburg, OR09.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service experience
- Food Running
- High-volume dining
- Food safety understanding
- Order Accuracy
- Food safety practices
- Performance Improvement
- Table Bussing
- Suggestive Selling
Timeline
Server
Applebee's Neighborhood Grill & Bar
04.2022 - Current
Manager
Winston Diner and Drive Threw
06.2020 - Current
High School Diploma -
Roseburg High School