ADRIANA NEVES
Sacramento,California
Summary
Compassionate professional motivated to positively impact program operations and participant success with diligent support. Well-trained in the field with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail.
Overview
25
25
years of professional experience
Work History
Associate Governmental Program Analyst
California Department of Social Services
Sacramento, California
05.2008 - 04.2022
- Analyzed data to generate accurate federal and state reports.
- Compiled mandated reports for department website publication, ensuring reliability.
- Identified data anomalies to maintain integrity of reporting processes.
Staff Services Analyst
California Department of Social Services
Sacramento, California
12.2005 - 05.2008
- Facilitated program development and addressed technical issues within California's Electronic Benefit Transfer system.
Collaborated with Health and Human Services Agency Office of Systems Integration on project management initiatives.
Contributed to re-procurement efforts for a new EBT vendor, driving procurement strategies.
Managed procurement processes for contractors involved in EBT management and operations.
Secured suppliers for department publications and training materials relevant to EBT operations.
Conducted research and analysis of data within the Management Review to verify compliance for all 58 counties.
Analyzed EBT standards compliance, ensuring regulatory adherence across territories.
Disability Insurance Program Rep
Employment Development Department Disability Insurance
Sacramento, California
12.1998 - 12.2005
- Assisted claimants in filing new disability claims and resolving existing issues via phone.
Handled inquiries from English- and Spanish-speaking communities to enhance accessibility.
Explained rules of disability programs to improve claimant understanding.
Investigated non-receipt of payments, coordinating with EDD for timely resolution.
Guided claimants on necessary documentation to expedite claim processing.
Processed claims efficiently, ensuring timely payment issuance to clients.
Collaborated with senior trainer to develop training materials for incoming staff.
Conducted training sessions, offering support during initial claimant calls.
Program Tech Trainee
California Student Aid Commission
Sacramento, California
12.1996 - 04.1998
- Informed current and post-graduate students about strategies to prevent loan default.
Educated students on programs for establishing affordable repayment plans.
Contacted colleges and universities to verify proof of enrollment and employment for students.
Assisted private post-secondary institutions in supporting student loan management efforts.
Education
General -
Sacramento City College
Sacramento, CA01.1995
Skills
- Qualitative data analysis
- Research and trend analysis
- Knowledge of agency programs
- Quality assurance
- Sound judgment
- Problem solving
- Operating practices
- Fluent in Spanish
- Community relations
- Process improvement
- Interpersonal skills
- Compliance and regulatory knowledge
- Contract performance monitoring
- Document control
- Approachability
- Fact-finding and investigations
Language
Spanish
Native/ Bilingual
Timeline
Associate Governmental Program Analyst
California Department of Social Services
05.2008 - 04.2022
Staff Services Analyst
California Department of Social Services
12.2005 - 05.2008
Disability Insurance Program Rep
Employment Development Department Disability Insurance
12.1998 - 12.2005
Program Tech Trainee
California Student Aid Commission
12.1996 - 04.1998
General -
Sacramento City College
Similar Profiles
Ahmad Bagherzadeh YazdiAhmad Bagherzadeh Yazdi
IHSS Provider at California Department of Social ServicesIHSS Provider at California Department of Social Services
KELLY WINSTON, LCSWKELLY WINSTON, LCSW
Chief, Safety and Early Intervention Bureau (Staff Services Manager III) at California Department of Social ServicesChief, Safety and Early Intervention Bureau (Staff Services Manager III) at California Department of Social Services
Brian PhillipsBrian Phillips
California State Licensing Program Analyst at California Department of Social ServicesCalifornia State Licensing Program Analyst at California Department of Social Services
Erin BunnellErin Bunnell
Office Services Supervisor II at California Department of Social ServicesOffice Services Supervisor II at California Department of Social Services
Claire GamuedaClaire Gamueda
Volunteer at Harkness Elementary SchoolVolunteer at Harkness Elementary School