Adriana Perez
Owatonna,MN
Summary
Compassionate Case Manager accustomed to treating diverse clients needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem- solving abilities. Well- Versed in managing emergent cases with poise.
Overview
20
20
years of professional experience
Work History
Case Manager
Endeavors
07.2023 - Current
- Provide case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitor client progress through regular follow-up contacts.
- Maintain accurate case records and documentation according to agency guidelines.
- Assess client's needs, develop a service plan and monitor progress towards goals.
- Counseled clients on available resources within the community that can help meet their needs.
- Maintain up-to- date case records with case activity status.
- Provide referrals to appropriate health care providers or other community resources.
Resettlement Case Manager
Lutheran Social Services Of MN
01.2022 - 07.2023
- Provided case management services to refugees and immigrants.
- Ensure that clients receive support and information about community resources that would help them become self-sufficient.
- Develop individualized service plan to each client to address identified needs with established time frame.
- Complete documentation and case notes in accordance to agency assurance standards.
- Advocate for clients with other service providers or agencies, and within the community.
- Ensure that each case budget was spend as allocated with out overspending or underspending.
Mental Health Worker
Independent Management Services
10.2015 - 01.2017
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Developed and implemented activities to help clients develop social and independent living skills.
- Helped clients build their coping mechanisms to better handle daily challenges of life.
- Led psychoeducational groups on topics such as stress management and coping skills, empowering patients to better manage their mental health challenges.
Assistant Store Manager
Walmart
12.2014 - 10.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Resolved customer complaints in a professional manner.
- Established goals for team members to encourage productivity and efficiency.
- Created weekly- work schedules for all front end staff members.
Eligibility Case Worker
State Of Iowa Department Of Human Services
02.2004 - 12.2014
- Interpreted policy changes from state and federal agencies as they relate to program eligibility criteria.
- Assessed client eligibility for benefits according to state and federal guidelines.
- Updated client records accurately to reflect changes in eligibility status or personal circumstances that may affect their benefits entitlements.
- Collaborated closely with interdepartmental teams to ensure seamless coordination of support services for clients.
- Resolved discrepancies between applications and supporting documentation through further investigation or contact with applicants or employers a s necessary.
- Reviewed documents such as pay stubs, tax returns, birth certificates and other records to ensure compliance with program requirements.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ06.2012
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Tempe, AZ06.2010
Skills
- Problem Solving
- Analytical Thinking
- Task Prioritization
- Organization
- Community Outreach
- Cultural Awareness and sensitivity
- Case Planning and Management
- Case Needs Assessment
- Client Advocacy
Timeline
Case Manager
Endeavors
07.2023 - Current
Resettlement Case Manager
Lutheran Social Services Of MN
01.2022 - 07.2023
Mental Health Worker
Independent Management Services
10.2015 - 01.2017
Assistant Store Manager
Walmart
12.2014 - 10.2015
Eligibility Case Worker
State Of Iowa Department Of Human Services
02.2004 - 12.2014
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Criminal Justice Administration
University of Phoenix