Adriana rivera
Summary
Results-oriented operations manager skilled in customer service and operational management. Experienced in training teams and upholding high operational standards. Committed to leveraging time management and organizational skills to drive company growth while embracing new challenges. Strong communicator with adaptability and the ability to work independently.
Overview
10
10
years of professional experience
Work History
Operations Manager
Dollar Tree
Albuquerque, New Mexico
02.2025 - Current
- Managed daily store operations, enhancing workflow and driving customer satisfaction.
- Supervised team members, ensuring high standards of store presentation and cleanliness were maintained.
- Trained new employees on company policies, procedures, and customer service best practices.
- Coordinated staff shift scheduling in alignment with business needs and peak hours.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Responded to information requests from superiors, providing specific documentation.
Cashier Team Lead
Round One Entertainment
Albuquerque, New Mexico
10.2022 - 2023
- Led cashier team to achieve efficient daily operations.
- Trained new cashiers on procedures and customer service to enhance customer experience.
- Monitored inventory levels and reported shortages to management.
- Supported cashiers in resolving customer complaints and inquiries to improve satisfaction.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
Dance Instructor/Research Intern
High Spirit Dance
Albuquerque, New Mexico
10.2016 - 07.2018
- Designed engaging dance lessons for various age groups and skill levels.
- Instructed students on proper dance techniques and movement styles.
- Developed curriculum materials that supported student learning objectives, fostering a structured and engaging dance education.
- Evaluated student progress and provided constructive feedback regularly.
- Coordinated and executed dance recitals and performances, enhancing student confidence and showcasing their skills.
- Planned and executed special events, including recitals and competitions, to celebrate student achievements and promote community engagement.
- Created choreography routines for soloists and groups based on specific themes or stories.
Education
High School Diploma -
Los Puentes Charter
Albuquerque, NM05-2025
Skills
- Operational management
- Project management software
- Standard operating procedures
- Data management
- Microsoft office
- Stakeholder communication
- Team leadership
- Attention to detail
- Customer service
Timeline
Operations Manager
Dollar Tree
02.2025 - Current
Cashier Team Lead
Round One Entertainment
10.2022 - 2023
Dance Instructor/Research Intern
High Spirit Dance
10.2016 - 07.2018
High School Diploma -
Los Puentes Charter