Adriana Rodriguez
Laredo,Texas
Summary
I would like to express my interest in the Medical Management industry. I am a bilingual, self-driven and motivated person with an extensive background and knowledge in the industry. I am well oriented and always looking for a solution. I have excellent communication skills not only for my staff and other management employees, but also for my patients, clients are the ones that deserve a 5-star treatment.
Knowledgeable Medical Practice Manager committed to fostering great relationships Energetic professional offering professionalism and strong collaboration skills. Ready for a new position involved in supporting patients and ensuring quality care.
Overview
17
17
years of professional experience
Work History
Clinical Manager
Laredo Wellness and Aesthetics
Laredo, Texas
01.2018 - Current
- I direct my staff and designate specific tasks for every team member
- I am available when hiring a new prospect for our clinic in order to obtain the most accurate information needed from every person
- I train every new staff member in our clinic in every procedure we currently have, I do delegate responsibilities to other staff member depending on their knowledge or willingness of learning
- I order most medical supplies for the clinic, as well as anything new that could be needed
- Every team member has a designated function in order for not just one person to be needed
- I seat with the Office Manager in order to create new treatment plans, as well as to designate appropriate pricing
- I interact with training providers that come into our office for new staff trainings
- The most important part of my day and what I can teach to all my clinical staff as well as front office is to always have a great costumer service as if our customers/patients are happy that means more referrals with their friends and our clinic stands in a great position to any new potential clients
- I assess potential clients depending on their needs, and provide a treatment plan if needed
- I have knowledge and experience in Laser hair removal, IPL, Inmode modalities, such as Body Fx, Mini Fx, Morpheus Microneedling, Forma, Forma plus, Votiva Diolaze
- I am also experienced with BTL modalities such as Emsella and Cellutone
- I am experienced in 4 year of patient consultation for a diversity of treatments for man and woman, some treatments like penial injections, vaginal injections as well as vaginal rejuvenation, erectile dysfunction, skin tightening, cellulite, urinary incontinence, hair restoration with stem cells, undereye treatments, vitamin injections, lymphatic massages, and IV Therapy and more
- I do not perform the following procedures, but I do have a vast knowledge of them liposuction, radiofrequency tightening, Botox, disport, xiomin, derma fillers, threads, hormone therapy etc…
- Participated in meetings with other healthcare professionals to discuss best practices.
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Intervened on behalf of patients when necessary to ensure optimal outcomes.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Interacted with patients, asked appropriate questions and listened carefully to deliver high level of clinical care.
- Managed patient care and clinic services and handled financial management, quality assurance and safety and risk management.
Genetic Blood Draw
Laredo OB&GYN Associates
Laredo, Texas
01.2014 - 05.2023
- Draw blood from patients for specific tests, fill out proper forms with the patient’s information and send out specimens to lab.
- Evaluated ethical issues related to genetic testing, such as informed consent, privacy concerns, and insurance coverage.
- Advised families regarding inheritance patterns of specific disorders based upon pedigree analysis.
Clinical Assistant/ Phlebotomist
Laredo Minor Emergency Clinic
Laredo, Texas
01.2013 - 05.2013
- Take patient’s vital signs, weight, height, ask patients reason for visiting Doctor
- Document everything patient says
- Do acute checks, put vaccines, urine test, pregnancy test
- Do hemoglobin A1C tests, Strep throat
- Verify insurances; send letters to patients that need a visit the Doctor
- Set Physical appointments
- Interact with patients and staff
- See patients of all ages.
- Answered phones and responded to inquiries from patients or family members.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
- Managed patient records, including medical history and test results.
- Rendered high level of support to stressed patients prior to procedures, offering comfort and listening ear.
- Collected specimens from patients for lab testing.
Phlebotomist
Physician Laboratory Services
Laredo, Texas
05.2009 - 05.2013
- Worked with doctors as a phlebotomist, recorded personal and insurance information from patients, collected blood, stool, and urine samples to send to the laboratory for processing.
- Maintained a clean, safe, and organized work environment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Verified patient information prior to specimen collection.
- Followed all safety protocols when handling hazardous materials.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Phlebotomist
Centro Del Barrio
San Antonio, Texas
03.2010 - 06.2010
- Collected blood, stool, and urine samples from patients, ran urine tests, pregnancy tests, and Strep A tests, interacted with patients and staff, labeled tubes correctly, and sent specimens to correct labs for outside tests.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Followed all safety protocols when handling hazardous materials.
- Responded quickly and effectively to emergency situations.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
- Provided assistance to clinical staff during patient visits.
Phlebotomist
Physician Laboratory Services
Laredo, Texas
11.2008 - 01.2010
- Worked with doctors as a phlebotomist, recorded personal and insurance information from patients, collected blood, stool, and urine samples to send to the laboratory for processing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Adhered to HIPAA guidelines regarding patient privacy.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Provided excellent customer service while interacting with patients.
Third Key Holder Manager Assistant
Perfumes y Mas By: Perfumania
Laredo, Texas
11.2006 - 02.2009
- Oversaw opening and closing the store, counted money, cleaned working area, provided help to customers.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Monitored cash register transactions to ensure accuracy of payments received from customers.
- Coordinated with vendors regarding product availability and delivery timelines.
- Prepared detailed reports regarding sales performance, operational issues, customer feedback.
- Implemented loss prevention measures to reduce shrinkage in the store.
- Managed employee schedules according to staffing needs while ensuring labor costs remained within budget.
- Displayed leadership qualities by motivating staff members to achieve their goals and objectives.
- Supervised bank deposits and security procedures to support store opening and closing.
Phlebotomist
Accurate Laboratory
Laredo, Texas
04.2008 - 11.2008
- Administered drug tests and pregnancy tests, recorded patient's information, collected blood, stool, and urine samples to send to the laboratory for processing.
Work Study
Laredo Community College
Laredo, Texas
01.2007 - 08.2007
- Advised on-campus housing students, sorted and accommodated student records, maintained the office in a good environment and clean.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Prepared documents such as letters, memos, agendas and minutes of meetings according to established procedures.
- Created new databases or updated existing ones with pertinent information.
- Signed for packages, recorded deliveries and distributed to personnel.
Education
Pre-Nursing Program -
Texas A&M International University
02.2024
Phlebotomist Certification -
Laredo Community College
High School Diploma -
Preparatoria Excelsior
Skills
- Meeting Participation
- Staff Scheduling
- Inventory Management
- HIPAA
- Clinical Quality Improvement
- Clinical Leadership
- Patient Care Management
- Data Filing and Maintenance
- Staff Development
- Addressing Questions and Concerns
- Patient Safety
- Procedure Implementation
- Training and Mentoring
- Leadership
- Team Management
- Negotiation
- Computer Skills
- Adaptive Learning
- Public Speaking
- Reliability
- Customer Service
- Microsoft Word
- Multitasking
- Teamwork and Collaboration
- Spanish Fluency
Languages
Spanish
Professional
References
- Karla Benavides Garcia
My Learning Tree Academy ( Owner)
Phone: 956-526-8116
- Cynthia Ramirez
Phycology Department
Phone: 956-415-1517
- Mike Fernanadez
CFO Ob/Gyn Associates of Laredo
956-740-4022
Timeline
Clinical Manager
Laredo Wellness and Aesthetics
01.2018 - Current
Genetic Blood Draw
Laredo OB&GYN Associates
01.2014 - 05.2023
Clinical Assistant/ Phlebotomist
Laredo Minor Emergency Clinic
01.2013 - 05.2013
Phlebotomist
Centro Del Barrio
03.2010 - 06.2010
Phlebotomist
Physician Laboratory Services
05.2009 - 05.2013
Phlebotomist
Physician Laboratory Services
11.2008 - 01.2010
Phlebotomist
Accurate Laboratory
04.2008 - 11.2008
Work Study
Laredo Community College
01.2007 - 08.2007
Third Key Holder Manager Assistant
Perfumes y Mas By: Perfumania
11.2006 - 02.2009
Pre-Nursing Program -
Texas A&M International University
Phlebotomist Certification -
Laredo Community College
High School Diploma -
Preparatoria Excelsior
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