Adriana Severino
ELIZABETH,NJ
Summary
Proactive and results-driven worker with a proven track record at Brinia's Sazon in enhancing team performance and customer satisfaction. Excelled in customer service and POS systems, mentoring new hires with a positive attitude, and spearheading process improvements at Rutgers Recreation. Demonstrates exceptional team leadership and a flexible schedule, contributing significantly to operational excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier Team Lead
Brinia's Sazon
03.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Member Services Assistant
Rutgers Recreation
09.2023 - Current
- Participated in regular training sessions to stay up-to-date on, policy changes, procedures, products/services offerings which enabled better assistance to members.
- Maintained accurate member records by updating account information and tracking transactions diligently.
- Worked closely alongside management to evaluate existing processes and identify areas needing improvement—leading to enhanced overall performance.
- Member of the Rutgers Recreation Student Board.
Education
No Degree - Biology
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2027
High School Diploma -
Elizabeth High School
Elizabeth, NJ06.2023
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- Flexible Schedule
- New Hire Training
- POS Systems
- Upselling strategies
- Upselling
- Policies and Procedures
- Team Collaboration
Certification
- CPR/AED/first aid certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Team Lead
Brinia's Sazon
03.2024 - Current
Member Services Assistant
Rutgers Recreation
09.2023 - Current
No Degree - Biology
Rutgers, The State University of New Jersey
High School Diploma -
Elizabeth High School