Adriana Trujillo
Troy,MI
Summary
Accomplished Regional Manager delivering exceptional operational oversight and staff development. Known for optimizing resource allocation and enhancing client relationships, focused on achieving measurable improvements in service quality and team effectiveness.
Overview
5
5
years of professional experience
Work History
Regional Manager
Compass Group Inc.
Louisville, KY
07.2021 - Current
- Led regional operations, enhancing service delivery and improving customer satisfaction.
- Developed and implemented training programs for staff, increasing team performance and efficiency.
- Analyzed operational data, identifying trends to optimize resource allocation and reduce costs.
- Collaborated with cross-functional teams to streamline processes and improve service quality across multiple locations.
- Oversaw budget management, ensuring compliance with financial guidelines while maximizing profitability.
- Conducted regular site visits to assess performance standards and implement operational improvements.
- Mentored junior managers, providing guidance on best practices in leadership and operational excellence.
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored account strategies to meet client needs and objectives.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Streamlined operational processes to enhance efficiency and reduce delays.
- Established and maintained operational standards for 4 locations.
Education
Associate of Science - Medical
Ross Medical Education Center
Granger, IN03-2017
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Goals and performance
- Operational oversight
Accomplishments
Turned around an at risk contract, implementing corrective actions that secured renewal and prevented loss of revenue.
Timeline
Regional Manager
Compass Group Inc.
07.2021 - Current
Associate of Science - Medical
Ross Medical Education Center