Adriana Payton Overton
Carthage,NC
Summary
Efficient 911 Dispatcher with expertise in managing high-stress situations and providing critical assistance during emergencies. Proven track record of calm decision-making and effective communication under pressure. Demonstrated ability to coordinate with law enforcement, medical personnel and fire personnel, ensuring efficient response and public safety.
Overview
9
9
years of professional experience
Work History
911 Dispatcher
Moore County Public Safety
Carthage Nc
02.2023 - Current
- Managed emergency call intake, prioritizing responses based on urgency and available resources.
- Coordinated with law enforcement, fire, and medical services to ensure effective communication during incidents.
- Utilized computer-aided dispatch systems to log incidents and track unit status in real-time.
- Trained new dispatchers on protocols, procedures, and system operations to enhance team performance.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Conducted regular quality assurance checks on call handling processes to maintain service excellence standards.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Restaurant Waiter
Sizzling Steak or Eggs
Southern Pines, NC
11.2016 - 02.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Coordinated food and beverage orders with kitchen staff for timely delivery.
- Developed strong relationships with regular patrons, fostering a loyal customer base.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Certified Nursing Assistant
Comfort Keepers
Southern Pines, NC
05.2020 - 10.2022
- Assisted patients with daily living activities, enhancing comfort and quality of life.
- Monitored vital signs and documented changes in patient conditions for accurate care planning.
- Collaborated with nursing staff to implement individualized care plans based on patient needs.
- Educated patients and families on medication management and health maintenance practices.
- Maintained a clean, safe environment, adhering to infection control protocols and safety standards.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
High School Diploma -
Union Pines High School
CameronAssociate of Science - Nursing
Sandhills Community College
Pinehurst, NC06-2028
Certified Nursing Assistant - Certified Nursing Assistant
Union Pines High Schoo;
Cameron06-2019
Phlebotomy - Phlebotomy
Sandhills Community College
Pinehurst, NC2019
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Memory retention
- Information gathering
Timeline
911 Dispatcher
Moore County Public Safety
02.2023 - Current
Certified Nursing Assistant
Comfort Keepers
05.2020 - 10.2022
Restaurant Waiter
Sizzling Steak or Eggs
11.2016 - 02.2023
High School Diploma -
Union Pines High School
Associate of Science - Nursing
Sandhills Community College
Certified Nursing Assistant - Certified Nursing Assistant
Union Pines High Schoo;
Phlebotomy - Phlebotomy
Sandhills Community College