Adriane Newhall
Belleville,IL
Summary
Proven leader in guest relations and service excellence and leveraged strong communication and reservation planning skills to enhance customer satisfaction. Specializing in efficient operations and customer engagement, consistently improved service delivery, showcasing a blend of technical aptitude and exceptional work ethic. Flexible, with documented leadership capabilities in the automotive industry. Proven to manage multiple, concurrent projects efficiently. Motivated team member that offers expertise in customer service, food preparation and catering. Excellent listening, problem-solving and relationship-building skills.
Overview
4
4
years of professional experience
Work History
Head Hostess
Flap Jack Restaurant
10.2019 - 02.2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Service Porter/Detail Specialist
V&B Dealership
02.2019 - 08.2021
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Maintained clean, tidy and safe work environment.
Deli Associate
D&W Fresh Market
05.2018 - 09.2018
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Skills
- Guest Relations Management
- Exceptional communication
- Reservation planning
- Strong Work Ethic
- Safety awareness
- Technical aptitude
- Sales proficiency
- Customer Engagement
Timeline
Head Hostess
Flap Jack Restaurant
10.2019 - 02.2022
Service Porter/Detail Specialist
V&B Dealership
02.2019 - 08.2021
Deli Associate
D&W Fresh Market
05.2018 - 09.2018
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