Summary
Overview
Work History
Education
Skills
Timeline
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Adriane Saylor Howard

Lithonia,USA

Summary

Experienced professional with a results-driven mindset, ready to excel in a Specialist role. Skilled at managing tasks and advancing organizational objectives through teamwork and flexible tactics. Acknowledged for strong communication and analytical abilities, leading to smooth operations and reliable results.

Overview

31
31
years of professional experience

Work History

Pre Arrival Specialist

Emory Healthcare
03.2024 - Current
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.


Senior Comm Operator

Comcast/Xfinity
03.2015 - 12.2023
  • Tech support Engineer/Customer Service representative
  • Team Builder/Event Planner
  • Xfinity Resident /Commercial /Mobile
  • Focus Team coordinator.
  • Virtual employee since covid 19 dates 1/20 to 12/23

Shuttle Driver

Georgia Tech Parking and Transportation
12.2012 - 10.2015
  • Shuttle students, faculty and staff across campus
  • Cross train drivers, on procedures of radio communication
  • Dispatch to the drivers for accurate locations, pick up points

Supervisor

C.S.M (Corporate Service Mgmt.)
06.2010 - 11.2012
  • Oversee the efficiency of 32 general cleaners / 14 floor technicians
  • Shuttle employees to multiple concourses
  • Oversee and inspected multiple concourses
  • Trained and cross trained drivers and new employees on the procedures of radio communication, driving different vehicles, transporting passage and equipment on airport concourses
  • Office duties: preparing daily report, scheduling, customer / passage feedback request, annual evaluations and disciplinary report

Receptionist / Detail Cleaning Assistant

BSH Tax Service / Cleaning Service
06.2009 - 09.2011
  • Greet visitors, handle incoming calls and perform general administrative duties
  • Assist with detail cleaning and inspection

Supervisor / Production Leader/Trainer / Machine Operator/Call Center Rep

Harland Clark
01.1994 - 03.2008
  • Team Leader / Trainer
  • Mail Sorter
  • Shipping / Receiving Clerk
  • Data Entry Clerk
  • Machine Operator
  • Pressman
  • Call Center Representative
  • Billing Invoice Rep.
  • Imaging Machine Press Operator
  • Top Production Leader
  • Production Base Machine
  • Forklift Certified

Education

Licensed Cosmologist -

DeKalb Community College
Stone Mountain, Georgia
01.1992

High School Diploma -

Towers High School
Decatur, Georgia
01.1991

Skills

  • Invoice management
  • Detail-oriented data management
  • Customer service representative
  • Professional trainer
  • Maintained security clearance
  • Retail Management
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Customer relations

Timeline

Pre Arrival Specialist

Emory Healthcare
03.2024 - Current

Senior Comm Operator

Comcast/Xfinity
03.2015 - 12.2023

Shuttle Driver

Georgia Tech Parking and Transportation
12.2012 - 10.2015

Supervisor

C.S.M (Corporate Service Mgmt.)
06.2010 - 11.2012

Receptionist / Detail Cleaning Assistant

BSH Tax Service / Cleaning Service
06.2009 - 09.2011

Supervisor / Production Leader/Trainer / Machine Operator/Call Center Rep

Harland Clark
01.1994 - 03.2008

High School Diploma -

Towers High School

Licensed Cosmologist -

DeKalb Community College

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