ADRIAN JOSE OCANDO MENDOZA
Miami,FL
Summary
Efficient Tool Rental Associate possessing thorough knowledge of various tools and handheld equipment. Offering 3 years of experience providing direct service to customers and maintaining invoices and contracts. Committed to helping customers choose appropriate tools to complete projects. Outgoing with 3 years increasing revenue for rental company. Brought in new customers and retained current customers through excellent customer service and networking skills.
Overview
3
3
years of professional experience
Work History
Too Rental
Home Depot
08.2020 - Current
- Supplied information about rental items to inform customers of tool availability and operation.
- Examined, received and tagged tools to be cleaned, stored and repaired.
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Used POS system to compute and receive payments for rentals.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Kept updated on property listings to provide prospective tenants with most current information on available properties.
- Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners.
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Provided callers with product and customer service information to foster brand loyalty.
- Implemented stock control systems for monitoring and requisitioning supplies.
Education
Associate of Science - Computer Science
Miami Dade College
Miami, FL04.2024
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2020
Skills
- Rental Transactions
- Maintenance Management
- Reservations
- Prospecting
- Cancellations
- Rental Agreement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Too Rental
Home Depot
08.2020 - Current
Associate of Science - Computer Science
Miami Dade College
High School Diploma -
Miami Coral Park Senior High School
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