Adrianna D'Eramo
Shelton,CT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
A&j Generator & Equipment
12.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
Customer Service Representative
T.A.D. Construction Inc
06.2019 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Health Science - Minor in Psychology
University of Bridgeport
Bridgeport, CT05.2023
Skills
- Call Triaging
- Order Fulfillment
- Membership Inquiries and Renewals
- Customer Relationship Management
- Filing
- Route Dispatch
Timeline
Customer Service Representative
A&j Generator & Equipment
12.2021 - Current
Customer Service Representative
T.A.D. Construction Inc
06.2019 - 11.2021
Bachelor of Health Science - Minor in Psychology
University of Bridgeport
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