Adrianna L. Dickens
Hercules,USA
Overview
10
10
years of professional experience
Work History
Store Lead
M & M Telegraph Inc., Oakland
03.2022 - Current
- Oversaw store opening and closing procedures while managing all cash-handling operations.
- Supervised staff scheduling to ensure efficient coverage and seamless store operations.
- Addressed customer concerns daily, promoting a positive shopping experience.
- Collaborated with IT support to troubleshoot and maintain technology systems.
- Designed and implemented promotional campaigns in partnership with inventory management.
- Conducted regular inventory audits to maintain optimal stock levels and minimize discrepancies.
- Updated store website and third-party platforms with current promotional offers.
- Tracked vendor credits associated with demonstrations and promotions.
Store Associate / Fitting Room Lead
Old Navy, Emeryville
08.2017 - 03.2022
- Assisted customers with fitting room support and personalized service, driving sales growth.
- Managed daily inventory audits and ensured accurate stock replenishment.
- Served as overnight auditor in the San Francisco area to maintain compliance.
- Supported shipment unloading, merchandise processing, and in-store marketing displays.
- Handled mobile and register-based transactions with accuracy and efficiency.
- Coordinated ship-from-store orders and fulfilled online packing needs.
Store Associate
In-N-Out, Pinole
06.2016 - 08.2017
- Delivered consistent, friendly, and accurate customer service in a fast-paced environment.
- Handled cash and credit card transactions with precision.
- Prepared fresh produce and menu items while maintaining food safety standards.
- Supported store appearance and cleanliness to uphold brand reputation.
Community Ambassador
Alameda Tax Preparation, Oakland
01.2016 - 04.2016
- Maintained welcoming environment for clients during tax preparation season.
- Guided customers to appropriate service areas and assisted with document handling.
Education
San Francisco State University
San Francisco01.2021
High School - undefined
Hercules High School
Hercules06.2018
Skills
- Customer service excellence & conflict resolution
- Cash handling, POS systems, and transaction accuracy
- Inventory control & stock optimization
- Team leadership, scheduling, and training
- Marketing promotions & online business engagement
- Strong adaptability in fast-paced, high-volume environments
- Attention to detail in recordkeeping and operations
Timeline
Store Lead
M & M Telegraph Inc., Oakland
03.2022 - Current
Store Associate / Fitting Room Lead
Old Navy, Emeryville
08.2017 - 03.2022
Store Associate
In-N-Out, Pinole
06.2016 - 08.2017
Community Ambassador
Alameda Tax Preparation, Oakland
01.2016 - 04.2016
High School - undefined
Hercules High School
San Francisco State University