Adrianna Frattini
North Las Vegas
Summary
Dynamic sales associate with extensive experience at Macy's Department Store, excelling in cash handling and customer service. Proven ability to analyze sales data and implement effective strategies, enhancing team collaboration and exceeding customer expectations. Recognized for training new employees and creating engaging visual merchandising displays that drive sales.
Overview
6
6
years of professional experience
Work History
Sales Associate
Macys Department Store
Las Vegas
11.2024 - 02.2025
- Handled customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Bagged or packaged purchases and wrapped gifts.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Prepared merchandise for purchase or rental.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized stockroom shelves according to size, color or style.
- Computed purchases and received and processed cash or credit payment.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Ticketed, arranged and displayed merchandise to promote sales.
- Processed returns, exchanges, and refunds in accordance with company policies.
Sales Associate
G By Guess
Las Vegas
12.2022 - 02.2023
- Handled customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Bagged or packaged purchases and wrapped gifts.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
Sales Associate
The Vibe Agency
Las Vegas
05.2022 - 10.2022
- Handled customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Bagged or packaged purchases and wrapped gifts.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Lifeguard
Wet N Wild
Las Vegas
01.2019 - 12.2020
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Provided assistance to swimmers of varying skill levels.
- Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
- Examined recreational equipment for signs of damage and potential safety risks.
- Assisted with orientation sessions for new lifeguards in training.
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
- Used training and medical supplies to examine injured people and administer first aid.
- Prepared detailed incident reports following accidents or other incidents.
- Provided waivers and other safety documents for patrons to sign for legal guidelines.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Performed emergency rescues when necessary.
- Helped and instructed patrons using heavy and potentially risky recreational equipment.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
Food Runner
Cafe Rio
Las Vegas
01.2020 - 05.2020
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
- Helped in training new food runners, sharing best practices and operational knowledge.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Maintained a clean and organized work area throughout shift operations.
- Stocked customer service stations with paper products or beverage preparation items.
Education
High School Diploma -
Arbor View
Las Vegas, NV06-2022
Skills
- Cash handling
- Customer service
- POS systems
- Employee training
- Team collaboration
- Product knowledge
- Conflict resolution
- Store organization
- Time management
- Effective communication
- Problem solving
- Strong communication and interpersonal skills
- Business development
- Inventory tracking
- Purchase packaging
- Outgoing personality
- Exceeding customer expectations
- Sales analysis
- Visual merchandising
Timeline
Sales Associate
Macys Department Store
11.2024 - 02.2025
Sales Associate
G By Guess
12.2022 - 02.2023
Sales Associate
The Vibe Agency
05.2022 - 10.2022
Food Runner
Cafe Rio
01.2020 - 05.2020
Lifeguard
Wet N Wild
01.2019 - 12.2020
High School Diploma -
Arbor View