Adrianna Jones

• Handled inbound calls from potential borrowers promptly.

• Conducted numerous outbound calls targeting specific sales campaigns.

• Supported customers in navigating purchasing and refinancing processes.

• Guided customers on navigating the company's website.

• Efficiently managed calls for quick resolution following guidelines.

• Consistently met and exceeded call speed benchmarks.

• Provide effective customer service to internal and external customers in a timely manner.

• Processing medical records request.

• Taking calls from patients insurance companies to provide medical record status.

• Performed routine health checks and blood draws for testing purposes.

• Provided assistance to doctors and nurses regularly.

• Scheduled appointments efficiently.

Updated patient records using Epic software.