Adrianna Lawrence
Kenner,Louisiana
Summary
Highly organized individual with proven background in office and support functions performing clerical duties to facilitate administrative operations. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before deadline.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Passport Manager
CGI Federal Inc
09.2022 - Current
- Under direction of Contract Processing Supervisor and Passport Agency Director establish teams involved in all phases of passport processing, customer service, and PRISM Functions
- Initiating, planning, executing, and closure of daily activities of mail open, cashier, image capture, image review, data entry, book print, and quality control
- Oversees all operations at assigned locations and ensures excellent performance that meets all requirements and standards
- Per guidance of Government Personnel, generate correspondence to resolve application discrepancies, including Return to Sender (RTS), Rewrites and Re-issues, and re-batch into systems.
- Closeout duties such as: verifying fees match up to applications submitted, Handling cash accurately, and preparing deposits
Call Center Supervisor
Lexyl Travel Technologies
03.2021 - 09.2022
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
- Supervised over 30 employees in providing excellent customer service to callers requiring assistance with payments and reservation issues
- Increased efficiency and productivity through effective staff training regarding training protocols and sales techniques
- Executed Monthly Performance Reports among managers to identify production gaps
Group Coordinator
HRI Lodging
11.2018 - 03.2021
- Assist Director of Sales and marketing with inventory to existing group block based on pickup activity and needs of hotel
- Attend all necessary internal meetings and conference calls to discuss; and generate revenue reports daily, weekly, bi-weekly, etc
- Handle and resolve complaint emails and phone calls
- Created and distributed departmental reports
- Review Group Blocks for cut-off dates including providing over 40 follow-up notifications to clients
Education
CAPM - Certified Associate in Project Management
Project Management Institute
Online12.2023
Associate of Applied Science - Hospitality Management
Delgado Community College
New Orleans, LA12.2019
Certificate of General Studies in General Studies -
Delgado Community College
New Orleans, LA12.2013
Skills
Microsoft Office(6 years)
- Microsoft Powerpoint
- MS Publisher
- MS Outlook
Time Management
Team Leadership Expertise
Customer-oriented
Problem Solving
Certification
- Patient Care Tech, SCL Technical College, May 2014
- Microsoft Excel 365, Udemy, September 2016
- Sabre GDS, Udemy, May 2019
Clearance
Public Trust
Affiliations
- Phi Theta Kappa Honor Society November 2011
Timeline
Assistant Passport Manager
CGI Federal Inc
09.2022 - Current
Call Center Supervisor
Lexyl Travel Technologies
03.2021 - 09.2022
Group Coordinator
HRI Lodging
11.2018 - 03.2021
CAPM - Certified Associate in Project Management
Project Management Institute
Associate of Applied Science - Hospitality Management
Delgado Community College
Certificate of General Studies in General Studies -
Delgado Community College