Adrianna Lopez
Santa Fe,NM
Summary
Dynamic retail professional with extensive experience at Goodwill Industries, excelling in customer service and sales promotion. Proven ability to enhance store performance through effective inventory management and problem-solving skills. Recognized for maintaining safety compliance and delivering exceptional service, fostering customer loyalty and satisfaction. Reliable and detail-oriented team player committed to achieving results.
Overview
10
10
years of professional experience
Work History
Cashier
Circle K Gas Station
Albuquerque, NM
01.2019 - 03.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Used suggestive selling techniques to promote add-on sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Retail Store Lead
Goodwill Industries of Albuquerque NM
Albuquerque, NM
02.2015 - 01.2019
- Trained and supervised sales associates on customer service standards and operational procedures.
- Inspected merchandising displays for accuracy and neatness.
- Ensured compliance with all company policies and procedures.
- Enforced safety regulations within the store environment.
- Provided support during seasonal events or promotions.
- Maintained records related to sales for store management.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Resolved customer complaints in a professional manner.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Managed opening and closing procedures of the store, including cash handling.
Front Desk Clerk
Horizon Custom Cabinets
Albuquerque, NM
01.2011 - 01.2016
- Answered incoming calls and directed them to the appropriate personnel.
- Stocked office supplies in order to maintain adequate levels throughout the work day.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Produced and distributed memos, newsletters, and other forms of communication.
Education
GED -
Flowing Wells Highschool
Tucson, AZSkills
- Customer service
- Sales promotion
- Inventory management
- Problem solving
- Cash handling
- Safety compliance
- Attention to detail
- Reliable and responsible
- Liquor regulations and compliance
Timeline
Cashier
Circle K Gas Station
01.2019 - 03.2021
Retail Store Lead
Goodwill Industries of Albuquerque NM
02.2015 - 01.2019
Front Desk Clerk
Horizon Custom Cabinets
01.2011 - 01.2016
GED -
Flowing Wells Highschool