Adrianna Martinez
Kyle,TX
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
8
8
years of professional experience
Work History
Sales Associate
Bath & Body Works
09.2022 - Current
- Organizing shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Merchandising Specialist
Old Navy, Gap
03.2021 - Current
- Demonstrated adaptability by quickly shifting focus from one task or department to another when needed based on business demands.
- Participated in regular meetings with store management to discuss merchandising strategies, upcoming promotions, and provide feedback on current initiatives.
- Promoted a positive work culture by fostering teamwork, sharing credit for successes, and providing constructive feedback to improve performance.
- Optimized merchandise presentation to improve customer engagement and overall shopping experience.
- Enhanced customer loyalty by delivering exceptional service and addressing concerns promptly.
- Assisted store management in achieving sales goals through effective visual merchandising strategies.
- Boosted sales by maintaining optimal inventory levels, timely restocking, and organized displays.
- Maintained a clean work environment by adhering to company standards for cleanliness and organization throughout the sales floor.
- Strengthened team performance through regular training sessions and sharing best practices.
Team Member
Target
06.2017 - 11.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
High School Diploma -
James Bowie High School
Austin, TX06-2017
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Cash handling
- Conflict resolution
- Store opening and closing
- POS system operation
- Upselling
- Professional demeanor
- Task delegation
- Staff development
- Emergency response
Timeline
Sales Associate
Bath & Body Works
09.2022 - Current
Merchandising Specialist
Old Navy, Gap
03.2021 - Current
Team Member
Target
06.2017 - 11.2019
High School Diploma -
James Bowie High School