Adrianna Molina
San Antonio,,TX
Summary
Detail-oriented and highly organized paralegal with a strong background in account management and customer relations, offering a unique combination of legal knowledge and client relationship expertise. Experienced in case preparation, document drafting, and legal research, while also skilled in managing client accounts, maintaining strong communication, and ensuring high levels of client satisfaction. Adept at balancing multiple priorities, meeting strict deadlines, and handling sensitive information with discretion. Known for strong problem-solving abilities, professionalism, and the ability to build and maintain trusted relationships in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Customer Relations Manager
Hops & Barley INC
San Antonio, TX
07.2024 - 05.2026
- Trained and mentored staff on customer relations best practices and conflict resolution techniques.
- Established strong relationships with key clients, resulting in increased loyalty and retention rates.
- Conducted regular market research to align services with evolving customer needs and preferences.
- Designed training programs focused on improving team efficiency and enhancing customer satisfaction levels.
Paralegal Specialist
Law Office of Victor Bakke
Honolulu, HI
06.2020 - 09.2023
- Organized and prioritized tasks to meet deadlines in a fast-paced legal environment.
- Mentored junior paralegals on best practices for document management and client communication.
- Assisted in trial preparation by compiling evidence, preparing exhibits, and coordinating logistics for hearings.
- Reduced errors in document production through meticulous proofreading of legal drafts before submission.
- Streamlined communication with clients by drafting correspondence and tracking case progress.
Legal Assistant
Roberson Consults Group
San Antonio, TX
05.2018 - 03.2020
- Managed case files and maintained accurate legal documentation for attorneys.
- Coordinated scheduling of court dates, depositions, and client meetings effectively.
- Conducted legal research to support case preparation and strategy development.
- Drafted legal correspondence and documents, ensuring compliance with regulations.
Sales Manager / Staff Relations
Cantina Bar & Grill
San Antonio, TX
06.2015 - 05.2018
- Led team to exceed sales targets through effective training and mentorship of staff.
- Developed and implemented strategic marketing initiatives to enhance customer engagement and retention.
- Analyzed sales data to identify trends, optimize inventory management, and improve product offerings.
- Fostered a positive work environment to drive employee performance and collaboration across departments.
Financial Aid Loan Advisor
Texas Lutheran University
Seguin, TX
06.2013 - 04.2015
- Assisted students in navigating loan application processes and requirements.
- Evaluated financial documents to determine eligibility for various loan programs.
- Provided guidance on federal and state loan regulations to ensure compliance.
- Collaborated with university departments to streamline loan processing workflows.
- Educated prospective borrowers about financial literacy and repayment options.
Education
Master of Science - Law
University of Texas School of Law
Austin, TXNo Degree - Cyber Security
The University of Texas At San Antonio
San Antonio, TXBachelor of Arts - Criminal Justice
University of The Incarnate Word
San Antonio, TX05-2018
Skills
- Strong work ethic
- Quality assurance
- Workload management
- CRM software proficiency
- Contract negotiation
- Schedule management
- Project management
- Team member training
- Data entry
- Paperwork processing
- File maintenance
- Reports generation
Timeline
Customer Relations Manager
Hops & Barley INC
07.2024 - 05.2026
Paralegal Specialist
Law Office of Victor Bakke
06.2020 - 09.2023
Legal Assistant
Roberson Consults Group
05.2018 - 03.2020
Sales Manager / Staff Relations
Cantina Bar & Grill
06.2015 - 05.2018
Financial Aid Loan Advisor
Texas Lutheran University
06.2013 - 04.2015
Master of Science - Law
University of Texas School of Law
No Degree - Cyber Security
The University of Texas At San Antonio
Bachelor of Arts - Criminal Justice
University of The Incarnate Word