Adrianna Pena
Houston,TX
Summary
Dedicated office support specialist with extensive experience in administrative functions and office management, recognized for reliability and adaptability in dynamic work environments. Proven expertise in healthcare administration, adept at managing patient interactions and front-office tasks with efficiency. Strong organizational skills and a collaborative mindset contribute to seamless team operations and successful goal achievement. Committed to excellence in scheduling, record-keeping, and insurance verification, while maintaining effective communication to foster positive relationships.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Medical Receptionist
Blue Fish Pediatrics Greater Heights
Houston, TX
05.2025 - Current
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
- Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
Administrative Assistant
Brown, Fowler, Alsup and Polasek
Houston, TX
01.2023 - 02.2025
- Coordinated complex scheduling for executives, enhancing time management and resource allocation.
- Streamlined office procedures, improving workflow efficiency across departments.
- Managed correspondence and communication with clients, ensuring timely responses and professional interactions.
- Developed and maintained filing systems, optimizing document retrieval processes for staff.
Teaching Assistant (TA)
St. Mark Lutheran Church
Spring Branch, TX
09.2019 - 01.2023
- I assist the lead teacher with daily curriculum, and different art activities.
- Assisted in developing and implementing lesson plans for diverse student groups.
- Coordinated classroom activities, fostering an engaging learning environment.
- Mentored new teaching assistants on classroom management techniques and resources.
Sales Associate
Pier 1 Imports
Humble, TX
11.2018 - 06.2019
- Delivered exceptional customer service, ensuring a positive shopping experience for all customers.
- Assisted in inventory management, maintaining accurate stock levels and product displays.
- Managed point-of-sale system, processing transactions efficiently and accurately.
- Trained new team members on sales techniques and store policies to enhance overall performance.
Sales Associate/Cashier
PostNet
Humble, TX
09.2016 - 09.2018
- Operated a cash register for cash, check and credit card transactions with 50% accuracy.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Package and ship Packages
- Handled all customer relation issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Used time efficiently when not serving customers, including checking in packages and checking in people's mail.
- Demonstrated proficiencies in telephone and front desk reception with a high-volume environment.
Education
High School Diploma -
C.E. King High School
Houston, TX06.2016
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- HIPAA compliance
- Customer service
- Time management
- Problem-solving skills
- Data entry
- Computer skills
- Teamwork and collaboration
Certification
Driver's License
Timeline
Medical Receptionist
Blue Fish Pediatrics Greater Heights
05.2025 - Current
Administrative Assistant
Brown, Fowler, Alsup and Polasek
01.2023 - 02.2025
Teaching Assistant (TA)
St. Mark Lutheran Church
09.2019 - 01.2023
Sales Associate
Pier 1 Imports
11.2018 - 06.2019
Sales Associate/Cashier
PostNet
09.2016 - 09.2018
High School Diploma -
C.E. King High School