Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Adrianna Redondo

Gilbert,AZ

Summary

Adept at driving project success and enhancing deployment processes, my tenure at IDEXX Laboratories showcases a blend of strategic planning and adaptability. Leveraging skills in project management and communication, I've streamlined workflows and improved customer satisfaction, demonstrating a commitment to excellence and efficiency in veterinary health environments.

Overview

13
13
years of professional experience

Work History

Deployment Specialist

MARS Veterinary Health
Gilbert, AZ
04.2024 - Current
  • Performed system analysis to identify areas of improvement in the deployment process.
  • Coordinated with other departments to ensure timely completion of tasks related to the deployment process.
  • Provided technical support during the deployment process by troubleshooting any issues that may arise.
  • Monitored performance metrics after deployments to ensure applications are functioning properly in all environments.
  • Ensured compliance with industry standards while deploying applications into production environments.
  • Analyzed current infrastructure architecture and identified potential improvements prior to performing a new deployment.
  • Documented best practices used during the deployment process so they can be reused in future projects.
  • Provided status updates to keep upper management informed and to reach goals.

Project Manager

IDEXX Laboratories
Remote
05.2020 - 04.2024
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Maintained open communication by presenting regular updates on project status to customers.

Customer Success Representative

IDEXX Laboratories
Remote
05.2018 - 05.2021
  • Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
  • Boosted customer retention through diligent follow-up and relationship-building efforts.
  • Streamlined customer onboarding processes for improved efficiency and faster service delivery.
  • Developed comprehensive product knowledge, enabling the provision of expert advice to customers.
  • Assisted in the development of customer success training materials to enhance team performance and expertise.
  • Implemented Veterinary Software onsite to Customers transitioning to our Software
  • Played a pivotal role in user adoption efforts by conducting thorough product demonstrations tailored to individual needs and preferences.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.

Veterinary Technician Supervisor

VCA Hospitals
Mesa, AZ
04.2016 - 03.2018
  • Improved patient care by implementing advanced diagnostic techniques and treatment plans for various animal species.
  • Streamlined workflow through efficient delegation of tasks among veterinary technicians, enhancing overall clinic productivity.
  • Developed comprehensive training programs for new hires, ensuring skillful and knowledgeable staff members.
  • Enhanced client satisfaction by establishing strong relationships with pet owners, providing thorough education on preventive care and medical treatments.
  • Maintained high levels of hygiene and cleanliness within the facility, adhering to strict infection control protocols.
  • Collaborated with veterinarians to develop treatment plans for critical cases, resulting in improved patient outcomes.
  • Assisted in complex surgical procedures as an integral part of the surgery team, contributing to successful operations and recoveries.
  • Implemented new record-keeping systems to maintain accurate patient histories and facilitate seamless information sharing among staff members.
  • Increased efficiency in laboratory testing processes by optimizing sample collection methods and timely reporting of results.
  • Consistently met regulatory compliance requirements through diligent adherence to industry standards and best practices.
  • Served as a key liaison between clients and veterinarians, effectively addressing questions or concerns regarding their pets'' health needs.
  • Mentored junior veterinary technicians in developing their skills, fostering a supportive learning environment within the team.
  • Managed scheduling logistics within the clinic to ensure appropriate coverage and minimized wait times for clients.
  • Evaluated staff performance regularly, providing constructive feedback and recognition of achievements, fostering a culture of professional growth.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Administered medications to animals in treatment and documented changes in condition.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Helped improve animal wellbeing by advising owners on better care strategies and treatment options.
  • Collected animal blood samples and prepared specimens for shipment and laboratory testing.

Veterinary Technician Supervisor

VCA Hospitals
Tempe, AZ
04.2015 - 04.2016
  • At, VCA Elliot Park Animal Hospital I was the direct supervisor for veterinary technicians. This was a small animal practice with 2 Doctors and 3 Technicians. I was responsible for all new hire training along with ensuring all patients and clients received the best possible care. I was also responsible for all hospital inventory and scheduling for technicians.
  • Developed comprehensive training programs for new hires, ensuring skillful and knowledgeable staff members.
  • Enhanced client satisfaction by establishing strong relationships with pet owners, providing thorough education on preventive care and medical treatments.
  • Maintained high levels of hygiene and cleanliness within the facility, adhering to strict infection control protocols.
  • Collaborated with veterinarians to develop treatment plans for critical cases, resulting in improved patient outcomes.
  • Assisted in complex surgical procedures as an integral part of the surgery team, contributing to successful operations and recoveries.
  • Served as a key liaison between clients and veterinarians, effectively addressing questions or concerns regarding their pets'' health needs.
  • Mentored junior veterinary technicians in developing their skills, fostering a supportive learning environment within the team.
  • Ensured patient safety during anesthesia administration by closely monitoring vital signs throughout procedures.
  • Provided compassionate care for hospitalized patients, attending to their daily needs such as feeding, medication administration, and pain management assessments.
  • Answered owner animal health questions and advised on best care practices.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Restrained animals to protect veterinarians from potential harm.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Administered medications to animals in treatment and documented changes in condition.

Veterinary Clinic Coordinator

Arizona Humane Society
Phoenix, AZ
08.2011 - 04.2015
  • Improved patient satisfaction by streamlining the appointment scheduling process and implementing a user-friendly online booking system.
  • Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
  • Reduced patient wait times through effective management of patient flow and resource allocation.
  • Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
  • Coordinated successful community outreach events to raise awareness about the clinic''s services and promote health initiatives.
  • Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
  • Assisted in hiring new clinic staff members, conducting interviews and evaluating candidates based on skills and cultural fit within the team dynamic.
  • Increased patient retention rate through proactive follow-up calls after appointments.
  • Set appointments for patients and reached out to reschedule appointments due to provider availability.
  • Helped front desk staff register and process patients.

Education

Associate of Science - Animal Science

Anthem College - Phoenix
Phoenix, AZ
05.2009

High School Diploma -

Dobson HIgh School
Mesa, AZ
05.2002

Skills

  • Schedule Management
  • Document Management
  • Veterinary Services
  • Adaptability
  • Project Planning
  • Work Flow Planning
  • Project Management
  • Project Tracking
  • Risk Management
  • Strategic Planning
  • Productivity Improvement
  • Communication
  • Microsoft Applications
  • Software deployment
  • Customer support
  • Application support
  • Rollout coordination
  • Infrastructure management

Accomplishments

Promotion to Project Manager II 2023

Timeline

Deployment Specialist

MARS Veterinary Health
04.2024 - Current

Project Manager

IDEXX Laboratories
05.2020 - 04.2024

Customer Success Representative

IDEXX Laboratories
05.2018 - 05.2021

Veterinary Technician Supervisor

VCA Hospitals
04.2016 - 03.2018

Veterinary Technician Supervisor

VCA Hospitals
04.2015 - 04.2016

Veterinary Clinic Coordinator

Arizona Humane Society
08.2011 - 04.2015

Associate of Science - Animal Science

Anthem College - Phoenix

High School Diploma -

Dobson HIgh School

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Adrianna Redondo