Adrianna Siner
Lafayette,LA
Summary
Punctual Key Holder offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with 6 years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Spa Mizan
Lafayette, LA
05.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Key Holder
Dollar General
Lafayette, LA
07.2022 - 09.2023
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Verified accuracy of register tills at beginning and end of shift.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Enforced safety regulations within the store environment to protect both employees and customers.
Cashier Team Lead
Walmart
Lafayette, LA
01.2021 - 04.2022
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Education
High School Diploma -
05.2021
Skills
- Appointment Scheduling
- Data Entry
- Microsoft (PowerPoint, Word, Outlook)
- Client Relation
- Positive and Professional
- Customer Service
Timeline
Customer Service Representative - Spa Mizan
05.2023 - Current
Key Holder - Dollar General
07.2022 - 09.2023
Cashier Team Lead - Walmart
01.2021 - 04.2022
Lafayette High School - High School Diploma,