Adrianna Smith
Dothan,USA
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Dermatology and Skin Health of Dothan, P.C.
Dothann, AL
04.2022 - Current
- Managed multiple line phone operations to ensure efficient communication.
- Managed patient check-in and check-out processes to ensure efficient clinic operations.
- Organized and coordinated appointment scheduling to optimize client engagement.
- Evaluated insurance coverage and verified copayment details to ensure compliance with policy requirements.
- Processed customer payments efficiently and accurately.
- Oversaw cash drawer management to ensure accurate financial transactions.
- Managed voicemail retrieval and response processes to ensure timely communication.
- Trained new staff on front desk procedures, ensuring consistent service delivery standards.
- Collaborated with medical staff to ensure seamless communication regarding patient care needs.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Probate Clerk
Houston County Probate Office
Dothann, AL
06.2020 - 04.2022
- Executed renewal of tags to ensure accurate categorization and organization.
- Title work
- Evaluated and verified accuracy of paperwork to ensure compliance with standards.
- Assisted customers with required paperwork and addressed inquiries. Supported clients in completing necessary documentation and resolving questions. Guided customers through paperwork processes and provided answers to their concerns.
- Processed customer payments efficiently and accurately.
- Managed daily deposit activities to maintain financial integrity and support operational efficiency.
- Processed probate documents for accuracy and compliance with legal requirements.
Receptionist
Premier Cardiology Consultants
Dothann, AL
08.2018 - 07.2019
- Balanced schedules and maximum load levels when scheduling appointments.
- Operated multi-line telephone system to independently handle a high volume of calls each day.
- Directed incoming calls to internal personnel, routing to best-qualified entity to respond to callers' needs.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Offered appointment information updates to patients in polite and courteous manner.
- Answered inquiries and resolved issues to ensure patient satisfaction.
Admissions Representative/Receptionist
Wiregrass Medical Center
Geneva, AL
05.2016 - 07.2018
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Completed skilled administrative work to support all office staff and operational requirements.
- Answered telephone calls to field inquiries from patients, vendors and various other callers seeking information.
Education
High School Diploma -
Geneva High School
Geneva, AL05.2015
Skills
- Customer engagement
- Microsoft Office
- ACCOUNTS PAYABLE
- SCHEDULING
- Medical Office Experience
- Customer relationship building
- Medical Scheduling
- Adobe Acrobat
- Microsoft Excel
- Supervising experience
- DATA ENTRY
- Information management
- Communication skills
- EMR Systems
- Organizational skills
- Medical terminology
- multi line phone
- Cash handling
- Telephone etiquette
- Verbal and written communication
- Office organization
- File organization
- Oral and writing communication
- Work prioritization
- Initiative-taking
Certification
- BLS Certification
- CPR Certification
- Driver's License
Languages
English
Timeline
Front Desk Receptionist
Dermatology and Skin Health of Dothan, P.C.
04.2022 - Current
Probate Clerk
Houston County Probate Office
06.2020 - 04.2022
Receptionist
Premier Cardiology Consultants
08.2018 - 07.2019
Admissions Representative/Receptionist
Wiregrass Medical Center
05.2016 - 07.2018
High School Diploma -
Geneva High School
Additional Information
Authorized to work in the US for any employer