Kairi Montana

Acted as the primary contact for traveling and booked guests via phone, email, and in-person interactions. Managed high volume of customers requests,complaints, and concerns with both face-to-face interactions and over phone calls calmly and efficiently. Kept records of customer interactions both physically and with digital record keeping. Provided clear information on policies, services, and room specifics to assist guests in making informed choices. Confirmed guest reservations included specific requirements to enhance guest satisfaction. Managed 50+ calls daily. Used office software on the daily. Demonstrated problem solving with challenging Guests while still putting them first and keeping calm without supervision

• Greeted guests warmly and ensured smooth check-in and check-out processes.
• Managed phone calls and directed inquiries to appropriate departments efficiently.
• Maintained guest records accurately in the hotel management system.

My role at Salvation Army thrift store was to perform great customer service, acknowledging all concerns and questions with a professional attitude. Created clean environment known as 'Recovery' to enhance customer experience. I handled cash at the end of the day, making sure the numbers were accurate. Informed customers about upcoming sales to promote engagement and sales opportunities. I also put out new clothes on the rack as well. communicated with customers daily, providing friendly and courteous service. I trained store associates on how to interact with customers and work the cashier simultaneously. Provided exceptional hospitality to enhance customer experience on the daily.

• Assisted customers in locating and selecting merchandise.
• Operated cash register and processed transactions accurately.
• Maintained cleanliness and organization of sales floor and stockroom.