ADRIANNA STOKES
Summary
A motivated, driven, and passionate professional looking to obtain a challenging and sustainable career position in which my educational and work experiences will be utilized to assist in improving company operations as well as career growth.
Overview
6
6
years of professional experience
Work History
Front Office Specialist I
Wellstar Heath System
Douglasville, GA
09.2023 - Current
- Answered telephone calls, responded to inquiries and provided information regarding services.
- Greeted patients in a professional and friendly manner.
- Monitored incoming emails, faxes and mail ensuring timely response or forwarding to appropriate personnel.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Patient Services Coordinator III
Emory Healthcare
Stockbridge, GA
11.2021 - 08.2023
- Greet patients and assist with signing them in for scheduled appointments and testing
- Scan completed forms, identification and insurance cards, maintaining patient documents folder
- Document and managed patient information in computer system
- Access patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Coordinate with patients and healthcare professionals to meet patient needs
Patient Care Coordinator
Emory Healthcare
ATLANTA , GA
08.2019 - 07.2021
- Provided administrative support for patient care staff.
- Received and routed care team messages and documents to appropriate staff.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Patient Access Associate
Emory Healthcare
Atlanta, GA
02.2018 - 08.2019
- Verified demographics and insurance information to register patients in computer system
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Bachelor of Science - Mass Communications
University of West Georgia
2017
Skills
- Strategic Planning
- Skilled Multi-tasker
- Strong Written and Verbal Communication
- Patient-oriented
- Detailed oriented
- Workload Prioritization
- Suburb Customer Service Skills
- Stellar People Skills
Affiliations
Alpha Kappa Alpha Sorority (AKA), Incorporated
Women of Diversity (WOD), Incorporated
Timeline
Front Office Specialist I
Wellstar Heath System
09.2023 - Current
Patient Services Coordinator III
Emory Healthcare
11.2021 - 08.2023
Patient Care Coordinator
Emory Healthcare
08.2019 - 07.2021
Patient Access Associate
Emory Healthcare
02.2018 - 08.2019
Bachelor of Science - Mass Communications
University of West Georgia