Adrianna Sanchez
Lampasas,TX
Summary
Dynamic and results-driven professional with extensive experience at Putters and Gutters, excelling in customer service and staff training. Proven ability to enhance operational efficiency and foster team development, leading to increased customer satisfaction and repeat business. Skilled in inventory control and adept at managing diverse teams in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Manager on Duty
Putters and Gutters
Lampasas, TX
2023 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Performed minor repairs and maintenance on arcade and bowling pin set machines; arranging despairs as needed
- Responsible for closing and balancing several cash drawers and maintaining balance in a change box
Store Manager
Hiblend Cafe
Wahiawa, HI
01.2022 - 09.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw staff breaks times to ensure smooth work transitions
- Prepared and distributed weekly tips
- Managed the progressive disciplinary process, from initial warnings to termination decisions
Waitress/Bartender
Putters and Gutters
Lampasas, TX
04.2018 - 02.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Verified identification and age requirements of customers
Education
Lampasas High School
Lampasas, TX05.2019
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Policy enforcement
- Staff management
- Inventory control
- Attention to detail
- Onboarding and orientation
Timeline
Store Manager
Hiblend Cafe
01.2022 - 09.2022
Waitress/Bartender
Putters and Gutters
04.2018 - 02.2021
Manager on Duty
Putters and Gutters
2023 - Current
Lampasas High School