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Adrianna Villegas
Wyoming,MI
Work Preference
Summary
Bilingual professional with extensive experience in patient registration and insurance verification. Proven track record in managing processes, training new specialists, and enhancing operational efficiency to improve patient satisfaction.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Patient Registration
Cherry Health
10.2009 - Current
- Oversaw all activities related to patient registration, pre-certification, authorization, charge capture, coding compliance auditing, claim submission, follow-up, denial management, accounts receivable collection follow-up, customer service inquiries, issues resolution, cash posting, reconciliation activities.
- Managed patient registration process including intake forms, insurance verification.
- Assisted in training new Patient Registration Specialists on various duties related to the job role.
- Managed patient registration process including verifying insurance coverage.
Healthcorps Member
AmeriCorps
10.2007 - 09.2009
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Teen Zone
YMCA David D. Huntington
06.2005 - 02.2008
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier, Bagger, Cleanup
Roosevelt Market
07.2001 - 02.2003
- Operated cash register, ensuring smooth and accurate processing of customer transactions.
- Maintained accuracy of cash drawers and balanced registers at shift end to prevent discrepancies.
- Completed assigned tasks to support team workflow and enhance overall store efficiency.
Education
Certificate of Training - Phlebotomy Technician
Phlebotomy Training Specialist
Grand Rapids, MI05-2026
Associate of Arts - Health and Fitness
Grand Rapids Community College
Grand Rapids, MI05-2024
Two-Year National Service Certificate - Health Care Administration
AmeriCorps
Grand Rapids, MI09-2009
High School Diploma -
Adelante High School
Grand Rapids, MI06-2006
Skills
- Patient registration expertise
- Patient Communication
- Patient records handling
- Insurance Verification
- Payment Collection
- Multi-patient triage
- Patient charting
- NextGen-EHR/EPM
- Microsoft
- Staff Interaction
- Effective communication
- Outbound patient calls
Languages
Spanish
Professional
Certification
- Certified Phlebotomy Technician NHCO
Timeline
Patient Registration
Cherry Health
10.2009 - Current
Healthcorps Member
AmeriCorps
10.2007 - 09.2009
Teen Zone
YMCA David D. Huntington
06.2005 - 02.2008
Cashier, Bagger, Cleanup
Roosevelt Market
07.2001 - 02.2003
Certificate of Training - Phlebotomy Technician
Phlebotomy Training Specialist
Associate of Arts - Health and Fitness
Grand Rapids Community College
Two-Year National Service Certificate - Health Care Administration
AmeriCorps
High School Diploma -
Adelante High School