ADRIANNA WOODS

• Engineer customized first responder solutions through consultative methods, leveraging the value proposition, case studies, workflow analysis, ROI, and Pilot Framework.

• Direct, motivate, and coordinate a high-performing, cross-functional team of consultants; set goals, compose action plans, track deliverables, forecast resource needs, and allocate budgets.

• Formulate designs, proposals, presentations, development pricing, and bids for highly complex telecommunication systems; develop strategic plans tailored to each customer and solution.

• Connect with direct sales teams and customers to deliver technical expertise regarding the design, customization, implementation, account management, and suitability of technical products, services, applications, and solutions.

• Collaborate with Account Team Managers and territory leadership to develop strategic territory module plans, optimizing subscriber growth through successful penetration of target accounts.

• Influence decision making processes for public safety solutions in partnership with Sales, Marketing, External Affairs, and other teams.

• Mobilize key analytical and business intelligence tools to translate data into actionable insights; present information-rich reporting to internal and external stakeholders.

• Utilize a full range of CRM functionalities to aggregate data, manage communications, and optimize processes.

• Served as a strategic partner to the Business team, working collaboratively to identify and aggressively pursue lucrative sales opportunities with prospects and existing business accounts.

• Secured sales by delivering pitches, overcoming objections, and negotiating deals with C-level client stakeholders; delivered post-sales support and issue resolution to cultivate satisfaction and ensure retention.

• Applied expertise in project management and AT&T products/services to craft and deliver outstanding individualized solutions across all phases of each client engagement.

• Helmed project teams of professionals, consistently meeting time and budgetary goals through exceptional organization and scheduling while maintaining impeccable product quality.

• Connected with clients on-site or remotely to develop winning responses to requests for proposal (RFPs).

• Established and maintained powerful relationships with new and existing accounts to increase sales and continually meet/exceed revenue targets.

KEY ACHIEVEMENT

• Closed, on average, two major accounts per week throughout tenure.

• Drove team performance by building a culture and environment which encouraged staff members to excel and continually strive to exceed store goals; implemented recognition programs to spur motivation.

• Resolved escalated billing or service issues, coordinated customer experiences, and handled a wide range of additional store management functions.

• Fostered excellence by coaching team members on best practices in sales and reputation management; organized and facilitated weekly personnel training/educational sessions covering numerous topics as directed by the Store Manager.

KEY ACHIEVEMENTS

• Unfailingly met or exceeded customer experience, sales, service, revenue, and productivity targets.

• Earned title of Business Expert for outstanding work in helping 11 representatives become business-certified.

• Stepped up as project manager for the rollout of the AT&T Retail Promise initiative, embodying best practices and all aspects of the Extraordinary Experience message; successful implementation of corporate initiatives significantly improved sales, retention, and the customer experience.

• Orchestrated over 100 small- and large-scale corporate events.

• Discerned ancillary revenue sources and cost-saving opportunities for clients with limited budgets.

• Engaged both directly and indirectly with clients to showcase AT&T products and services.

• Conducted vendor management and procurement; liaised with venues and contractors to solve problems and coordinate activities.

KEY ACHIEVEMENT

• Earned continued fast-tracking through a progression of leadership roles by being named Assistant Store Manager of a high-volume operation while finishing an M.B.A. in Project Management.

• Focused on achieving operational excellence; boosted performance by coaching associates on sales and customer experience best practices.

• Cultivated relationships with a network of community organizations to foster collaborative exchange and position the store as a business of choice across the area.

• Represented company in sourcing and recruiting, successfully attracting fresh talent to increase staff capabilities.

KEY ACHIEVEMENT

• Increased customer satisfaction by 25% every month for seven months.

• Spearheaded sales and revenue performance through hand-on leadership while handling key management functions, such as maintaining daily transaction records, reviewing inventory levels, and generating all business reports.

• Cultivated a positive, inclusive, and motivated store culture to spur productivity and enhance the customer experience.

KEY ACHIEVEMENTS

• Surpassed retail sales goals by an average of 15% every quarter.

• Slashed time spent on inventory management by 20% through reorganization of physical storage of supplies.

• Outstripped sales quotas and received excellent customer feedback by meeting individual needs and exceeding customers' expectations to create a powerful experience.

• Showcased abilities by becoming a business expert after closing 50+ business accounts in a 12-month period (one of several achievements which led to first promotion).