Adriellena Gonzalez
Litchfield Park,AZ
Summary
Proactive Manager with extensive experience in beauty advising, sales management, and team leadership. Known for enhancing customer satisfaction, resolving staff conflicts, and driving sales growth through effective strategies and training. Bringing strong skills in customer relations, inventory management, and brand positioning to advance career opportunities.
Overview
5
5
years of professional experience
Work History
Manager
All Cancers Matter Strong Together Foundation
2023.10 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Beauty Advisor
Dillards Department Store
2023.01 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
Sales Manager
Desert Dae Boutique
2021.02 - 2022.01
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
Cashier Team Lead
Wingstop
2019.10 - 2021.02
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
High School Diploma -
Ombudsman Charter Northwest
Peoria, AZ05.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Brand positioning
Timeline
Manager
All Cancers Matter Strong Together Foundation
2023.10 - Current
Beauty Advisor
Dillards Department Store
2023.01 - Current
Sales Manager
Desert Dae Boutique
2021.02 - 2022.01
Cashier Team Lead
Wingstop
2019.10 - 2021.02
High School Diploma -
Ombudsman Charter Northwest
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