Adrienne Book
Wheat Ridge,CO
Summary
Enthusiastic and reliable professional with over 15 years in the Service Industry, taking pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Avanti Food & Beverage
2018.07 - Current
- Provide exceptional customer service, ensuring a positive and memorable experience for patrons while taking orders, suggesting drinks, and promptly delivering orders.
- Demonstrating strong multitasking skills in a fast-paced environment, managing a large section of tables and maintaining a high level of efficiency.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Operating POS system (Toast)
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Senior Administrative Assistant
Atmospheric Corrosion Specialists, Inc.
2020.01 - Current
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Monitoring and categorizing credit card charges monthly in order to see how much is being spent as far as job materials, travel expenses, etc.
- Data entry specific to information regarding jobs completed
- Preparing and sending out invoices for jobs completed, as well as entering and paying invoices from subcontractors.
Assistant Talent Buyer
Z2 Entertainment
2021.08 - 2022.08
- Increased audience engagement by curating diverse lineups that catered to varying tastes and demographics.
- Negotiated contracts for optimal financial results, while maintaining strong relationships with agents and managers.
- Ensured smooth event execution by fostering clear communication between talent, production crews, venue staff, and other stakeholders.
- Maintained a thorough understanding of industry best practices in order to make informed decisions when booking talent.
Education
BSBA in Marketing -
Shippensburg University of Pennsylvania
12.2016
Skills
- Friendly and outgoing personality well suited for a fast-paced work environment
- TIPS Certified
- Highly responsible and dependable
- Outstanding customer service skills
- POS system operation (Toast)
- Flexible schedule capability
- Handling cash and credit card payment
Timeline
Assistant Talent Buyer
Z2 Entertainment
2021.08 - 2022.08
Senior Administrative Assistant
Atmospheric Corrosion Specialists, Inc.
2020.01 - Current
Server
Avanti Food & Beverage
2018.07 - Current
BSBA in Marketing -
Shippensburg University of Pennsylvania
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