Adrienne Gaines-Ramos
San Diego,California
Summary
Moderately proficient in Spanish and adept at shift leadership, I excel in guest relations and team management, evidenced by efficiently leading four employees at Snoice and enhancing guest experiences at Crab Pub. My ability to multitask and resolve complaints underscores my sales expertise and commitment to positive outcomes.
Overview
3
3
years of professional experience
Work History
Server
Crab Pub
2023.12 - 2025.01
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, sometimes in spanish, ensuring swift resolution and maintaining positive relationships
Shift Lead
Snoice
2022.07 - 2023.08
- Trained and supervised new staff members, quickly assimilating them with work policies and procedures.
- Successfully led four employees during fast-paced shifts.
Education
Bachelor of Arts - Economics With An Emphasis in Int. Economics
San Diego State University
2026-05
High School Diploma -
Otay Ranch
San Diego 2022-06
Skills
- Foreign language proficiency
- Multitasking and organization
- Detail-oriented
- Oral and written skills
- Ability to work in a team
- Quick adapter
References
Dr. Hasan Autman
Lecturer, San Diego State University Department of Rhetoric and Writing Studies
1-619-277-9257
hautman@sdsu.edu
Education: Curriculum and Instruction (Ph.D.)
Applied Linguistics (M.A.) Linguistics (B.A.)
Graduate Ethnic Studies Certification
Advanced TESL Certification
Interests
-Aligning technology to promote better health
-Leadership and group roles
-Writing and reading
-Litigation
Languages
English
First Language
Spanish
Advanced (C1)
C1
Timeline
Server
Crab Pub
2023.12 - 2025.01
Shift Lead
Snoice
2022.07 - 2023.08
Bachelor of Arts - Economics With An Emphasis in Int. Economics
San Diego State University
High School Diploma -
Otay Ranch