Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Zoe Whitley

Columbus, OH,OH

Summary

Highly motivated and disciplined professional with experience in high-volume, environments and retail operations. Proven ability to deliver exceptional customer service under pressure, manage multiple priorities, and maintain a polished, professional demeanor. Background as a Division I lacrosse athlete demonstrates strong work ethic, time management, teamwork, and resilience in fast-paced, high-expectation settings. Known for reliability, adaptability, and consistently contributing to positive guest and customer experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Mastros SteakHouse
08.2025 - Current
  • Delivered exceptional customer service, ensuring guest satisfaction through attentive dining experiences.
  • Managed multiple tables efficiently, maintaining a high level of organization during peak hours.
  • Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
  • Assisted in training new servers on restaurant protocols and menu offerings to enhance service quality.

Sales Associate

Alo Clothing
04.2025 - Current
  • Assisted customers with product selections, enhancing overall shopping experience.
  • Maintained visual merchandising standards to drive sales and attract customer attention.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Collaborated with team members to achieve daily sales goals and improve store performance.

Server

Townhall
02.2021 - 12.2022
  • Processed payments accurately using POS systems, ensuring swift and secure transactions for guests.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
  • Maintained cleanliness and presentation of dining areas, adhering to health and safety standards consistently.
  • Engaged in upselling techniques, contributing to increased revenue through enhanced guest experience initiatives.

Architectural Intern

Whitley Whitley Architects
05.2022 - 08.2022
  • Assisted in developing architectural designs using AutoCAD and Revit software.
  • Collaborated with project teams to create detailed construction documents.
  • Conducted site analyses to support design decisions and recommendations.
  • Participated in client meetings, providing design insights and updates.

Sales Associate

Lululemon
02.2018 - 09.2020
  • Provided product knowledge training to new associates, fostering team development.
  • Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
  • Organized inventory stockrooms, improving accessibility and efficiency in restocking items.

Education

Master of Arts - Marketing

The Ohio State University
Columbus, Ohio, OH
12-2026

Bachelor of Arts - Marketing

Boston University
Boston, Massachusetts, MA
08-2024

Skills

  • Sales techniques
  • Sales expertise
  • Suggestive selling
  • Relationship management
  • Foreign language proficiency
  • Social media expertise
  • Presentation development
  • Project management
  • Client engagement

Certification

  • First Aid/CPR Certified
  • TIPS Alcohol Certification
  • Microsoft Excel
  • Leadership Foundations

Languages

English
Native or Bilingual
Danish
Native or Bilingual
Swedish
Limited Working

Timeline

Server

Mastros SteakHouse
08.2025 - Current

Sales Associate

Alo Clothing
04.2025 - Current

Architectural Intern

Whitley Whitley Architects
05.2022 - 08.2022

Server

Townhall
02.2021 - 12.2022

Sales Associate

Lululemon
02.2018 - 09.2020

Master of Arts - Marketing

The Ohio State University

Bachelor of Arts - Marketing

Boston University