Zoe Whitley
Columbus, OH,OH
Summary
Highly motivated and disciplined professional with experience in high-volume, environments and retail operations. Proven ability to deliver exceptional customer service under pressure, manage multiple priorities, and maintain a polished, professional demeanor. Background as a Division I lacrosse athlete demonstrates strong work ethic, time management, teamwork, and resilience in fast-paced, high-expectation settings. Known for reliability, adaptability, and consistently contributing to positive guest and customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Mastros SteakHouse
08.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction through attentive dining experiences.
- Managed multiple tables efficiently, maintaining a high level of organization during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Assisted in training new servers on restaurant protocols and menu offerings to enhance service quality.
Sales Associate
Alo Clothing
04.2025 - Current
- Assisted customers with product selections, enhancing overall shopping experience.
- Maintained visual merchandising standards to drive sales and attract customer attention.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Server
Townhall
02.2021 - 12.2022
- Processed payments accurately using POS systems, ensuring swift and secure transactions for guests.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Maintained cleanliness and presentation of dining areas, adhering to health and safety standards consistently.
- Engaged in upselling techniques, contributing to increased revenue through enhanced guest experience initiatives.
Architectural Intern
Whitley Whitley Architects
05.2022 - 08.2022
- Assisted in developing architectural designs using AutoCAD and Revit software.
- Collaborated with project teams to create detailed construction documents.
- Conducted site analyses to support design decisions and recommendations.
- Participated in client meetings, providing design insights and updates.
Sales Associate
Lululemon
02.2018 - 09.2020
- Provided product knowledge training to new associates, fostering team development.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Organized inventory stockrooms, improving accessibility and efficiency in restocking items.
Education
Master of Arts - Marketing
The Ohio State University
Columbus, Ohio, OH12-2026
Bachelor of Arts - Marketing
Boston University
Boston, Massachusetts, MA08-2024
Skills
- Sales techniques
- Sales expertise
- Suggestive selling
- Relationship management
- Foreign language proficiency
- Social media expertise
- Presentation development
- Project management
- Client engagement
Certification
- First Aid/CPR Certified
- TIPS Alcohol Certification
- Microsoft Excel
- Leadership Foundations
Languages
English
Native or Bilingual
Danish
Native or Bilingual
Swedish
Limited Working
Timeline
Server
Mastros SteakHouse
08.2025 - Current
Sales Associate
Alo Clothing
04.2025 - Current
Architectural Intern
Whitley Whitley Architects
05.2022 - 08.2022
Server
Townhall
02.2021 - 12.2022
Sales Associate
Lululemon
02.2018 - 09.2020
Master of Arts - Marketing
The Ohio State University
Bachelor of Arts - Marketing
Boston University