Adrienne Kelley
San Jose,CA
Summary
Workplace and employee experience leader who has grown from front-of-house operations into campus management, communications, onboarding, events, and vendor partnerships. Leads the systems, teams, and processes that keep large workplaces running smoothly during growth, renovation, and change.
Overview
17
17
years of professional experience
Work History
Workplace Manager, Experience, Events, and Food
Netflix
Los Gatos, CA
10.2023 - 10.2026
- Led the day-to-day employee experience of the Los Gatos campus, including reception and front of house, events, onboarding and tours, workplace communications, EHS programs, and vendor partnerships as part of the EO (Enterprise Operations) team.
- Managed events and onsites by aligning support frameworks with event size and complexity, and planned workplace activations that engaged in-office employees through celebratory content.
- Led the transition of new hire onboarding to a fully self-service experience on EDU, Netflixs internal learning and development platform, scaling it for an increasingly remote workforce.
- Contributed to the full building plans for a multi-phase campus renovation, partnering with designers, architects, construction managers, and project managers.
- Owned employee communications during renovation, provided construction updates, and ensured continuity of workplace services throughout transitions.
- Managed and developed a team of workplace coordinators, specialists, and front-of-house vendor staff, shaping team roles, hiring, coverage plans, and the overall operating model.
- Managed workplace vendors, contracts, and budgets, and ran the Emergency Response Team program, including annual fire drills with local authorities.
UCAN Program Manager
Netflix
Los Gatos, CA
09.2022 - 10.2023
- Led governance and reporting for large-scale regional Corporate Real Estate, Workplace and Security (CREWS) programs across the US, Canada, and LATAM, partnering with real estate, workplace, and design and construction teams and running recurring program meetings.
- Established regional approach for strategic initiatives in sustainability, inclusion and diversity, learning and development, and CREWS onboarding, fostering collaboration among teams.
- Compiled and aligned office initiatives across sustainability, inclusion and diversity, learning and development, and CREWS onboarding, ensuring internal employee resource pages remained accurate and up to date.
- Developed migration and communications plans for campus building transitions, covering vendor updates, employee FAQs, and workplans.
- Supported transition of internal logistics team to outsourced vendor model, managing contracts, vendor onboarding, and regular project cadences with stakeholders to ensure smooth implementation.
- Acted as a technology advocate for the US and Canada offices, teaming up with two other champions to standardize Zendesk ticket routing, tracking, and categorization across the globe.
Workplace Experience Manager
Netflix
Los Gatos, CA
01.2021 - 09.2022
- Launched return-to-campus programs that welcomed employees back, including campus tours, employee resource group support, and new food and beverage offerings.
- Collaborated with project team on transition from open to secured campus, overseeing physical buildout and employee rollout of parking placards, while guiding change management for employee adjustment to new campus access and flow.
- Managed reception and front-of-house communications to enhance the Los Gatos workplace experience during the pandemic and return to campus.
- Facilitated migration of employee ticketing system from ServiceNow to Zendesk, creating Slack and Zendesk routing workflows with macros and a dispatch guide for reception.
- Established a building audit program with daily and weekly audits that fed service tickets
- Created comprehensive playbooks outlining processes and procedures for various functions., SOPs, and knowledge resources for reception, events, and onboarding; documented roles, vendors, and processes.
- Developed protocols for legal, government, and immigration-related visits.
Workplace Experience Specialist
Netflix
Los Gatos, CA
07.2019 - 01.2021
- Led the transition of new hire onboarding from in-person episodes to a virtual experience during the pandemic, and created an onboarding feedback process to keep improving it.
- Helped employees adjust to working from home by procuring equipment, and built resources and support for those coming into the office, including essential workers who kept headquarters operations running in support of the Netflix platform.
- Transformed reception into a remote experience with virtual receptionists supporting onsite employees and implemented touchless service practices to enhance workplace safety during the pandemic.
- Partnered with executives on communications about return-to-office protocols, keeping employees informed and prepared.
- Initiated regular workplace updates to enhance employee engagement and connection during remote work arrangements.
Workplace Experience Coordinator
Netflix
Los Gatos, California
07.2018 - 07.2019
- Hosted weekly live, in-person onboarding episodes to welcome and orient new hires.
- Coordinated and fulfilled employee requests through helpdesk ticketing system, managing event coordination, ergonomic requests, and physical moves.
- Implemented visitor management system, transitioning from emailed notices to iLobby and Envoy, overseeing deployment and employee training for adoption.
- Helped the security team take ownership of badging and access management, and supported the ongoing rollout of HID Mobile so employees can badge in with their phones instead of physical key fobs.
- Migrated corporate headquarters main line from manually answered live calls to automated phone system, enhancing call handling efficiency.
Receptionist (Contract)
Cypress HCM Onsite at Netflix
Los Gatos, California
12.2017 - 07.2018
- Greeted guests, candidates, and visitors, coordinated arrivals with employees, and efficiently managed incoming calls.
- Managed badge distribution, CCure access credentials, and lockdown schedules while hosting research participants for Consumer Insights studies.
- Greeted Cypress HCM Onsite visitors and directed them to correct offices.
- Answered multi-line phones and routed calls with professional courtesy.
- Scheduled conference rooms using Outlook calendars and office procedures.
Receptionist, Manpower Onsite
Google
Mountain View, CA
09.2015 - 12.2017
- Began in the call center, answering the headquarters main line and routing calls, and resolving first-line questions about Google products through the online Help Center.
- Staffed main lobbies on a rotating schedule across Google's campuses, including Tech Corners, Moffett Place, YouTube, Nest, and GV, maintained unstaffed reception buildings, and provided clerical support to the Real Estate and Workplace Services (REWS) department.
Assistant Manager
Aqui Cal-Mex
Campbell, CA
05.2014 - 08.2015
- Directed front-of-house and back-of-house operations during high-volume shifts, scheduled and trained staff, and acted as primary point of escalation for guest relations and shift logistics to ensure smooth operations.
- Conducted cash drawer audits, performed drop reconciliations and executed safe counts while managing opening, closing, and bank deposits, and enforced California food safety and Responsible Beverage Service (RBS) standards to maintain compliance.
- Supervised shift operations at Aqui Cal-Mex dining room and bar areas.
- Trained staff on guest service, food handling, and restaurant procedures.
- Coordinated scheduling, coverage, and daily team assignments.
Cashier, Swirltender, and Bartender
Aqui Cal-Mex
Campbell, CA
01.2013 - 05.2014
- Maintained a warm, welcoming guest environment in a fast-paced setting, accurately processing cash and credit transactions on the POS system.
- Operated high-volume frozen beverage machines and crafted specialty drinks and margaritas as a cross-trained bartender, verifying customer ID for safe, responsible alcohol service.
Bakery Clerk
Le Boulanger, Inc.
San Jose, CA
06.2009 - 09.2012
- Helped customers choose the right products, resolved concerns by listening actively, and balanced the needs of multiple customers in a fast-paced environment.
- Made sandwiches and barista drinks, served food, set out baked goods, helped with end-of-day inventory of leftover stock, and was responsible for opening and closing the store.
Education
Business Administration
De Anza College
Skills
Core Skills
- Communications: Internal communications, event planning, employee onboarding
- Leadership: Cross-functional team management, staff training and development, coaching and mentoring, stakeholder management
- Change Management: Process improvement, technology implementation, hybrid work programs, workflow automation, policy and SOP development
- Workplace Operations: Facilities coordination, space management and planning, vendor management, budget management, project management, emergency response and business continuity, physical security and access control administration, visitor management
Systems & Tools
- Communication & Collaboration: Slack, Appspace, Google Workspace (including Apps Script), Microsoft Office (including Excel), Canva, Asana
- On-Site Experience: Envoy, iLobby, Engage (Serraview), ChargePoint
- Access & Security: CCure, Genetec Security Center, HID Mobile, SwiftConnect Wallet Credential
- Service & Procurement: Zendesk, ServiceNow, Workday
Timeline
Workplace Manager, Experience, Events, and Food
Netflix
10.2023 - 10.2026
UCAN Program Manager
Netflix
09.2022 - 10.2023
Workplace Experience Manager
Netflix
01.2021 - 09.2022
Workplace Experience Specialist
Netflix
07.2019 - 01.2021
Workplace Experience Coordinator
Netflix
07.2018 - 07.2019
Receptionist (Contract)
Cypress HCM Onsite at Netflix
12.2017 - 07.2018
Receptionist, Manpower Onsite
Google
09.2015 - 12.2017
Assistant Manager
Aqui Cal-Mex
05.2014 - 08.2015
Cashier, Swirltender, and Bartender
Aqui Cal-Mex
01.2013 - 05.2014
Bakery Clerk
Le Boulanger, Inc.
06.2009 - 09.2012
Business Administration
De Anza College