Adrienne Lawrence
Fort Wayne,IN
Summary
Dynamic insurance professional with a proven track record at American Family Insurance, excelling in customer service and client retention. Skilled in policy adjustments and cross-selling, I foster strong relationships through active listening and problem resolution, enhancing customer loyalty and satisfaction. Committed to professionalism and ethics in all interactions.
Knowledgeable Insurance with comprehensive background in insurance sales and client relationship management. Proven success in developing tailored insurance solutions and efficiently handling policy administration. Demonstrated skills in risk assessment and customer service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Agent
American Family Insurance
08.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Associate
Clarios
07.2022 - 08.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
Education
High School Diploma -
Paul Harding High School
Fort Wayne, IN05-1996
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Auto insurance
- Client retention
- Property insurance
- Claims reporting systems
- Policy adjustment
- Policy changes
Certification
- Property and Casualty License - Indiana Department of Insurance.
- Property and Casualty License - Ohio Department of Insurance.
Timeline
Insurance Agent
American Family Insurance
08.2023 - Current
Associate
Clarios
07.2022 - 08.2024
High School Diploma -
Paul Harding High School
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