Adrienne M. March
Conyers,GA
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Southwest Airlines
Atlanta, Georgia
02.2017 - 10.2025
- Providing exceptional customer service to passengers desiring to travel by determining and recommending the service that meets their needs.
- Finalizing sales for Southwest Airlines flights, confirming reservations, providing information regarding ticket purchases, and other special services.
- Providing one on one training on customer services protocols to new hires and employees returning from a leave of absence.
- Resolving general customer inquiries by navigating multiple applications to obtain all relevant facts.
- Collaborating with other departments to corroborate information to satisfy the customer as well as maintaining DOT compliance.
- Responding to customer calls and written correspondence using the appropriate tone, active listening, probing, and resolution techniques to diffuse heightened customer situations.
Senior Secretary
Atlanta Job Corps Center
Atlanta, Georgia
06.2013 - 01.2017
- Provide administrative support to the Directors of Finance and Administration and Educational services, including maintaining departments schedules and coordinating meetings and agenda.
- Provide exemplary support to students, answering phones, maintaining, and ensuring the accuracy of standard documents submitted to the Department of Labor.
- Constantly researching information and running daily reports to log students’ attendance.
- Perform a wide range of office duties, act as a recorder for department weekly meetings, distribution of mail, schedule traveling arrangements, and creation of flyers.
Confidential Secretary II
NYCTA
Manhattan, New York
12.2009 - 09.2012
- Provided administrative support to the DVP of Engineering Services by assisting with day-to-day office functions in an efficient manner.
- Handled and processed sensitive documents in a timely manner with high confidentiality.
- Engineering Services
Principal Administrative Associate III
NYCTA
Manhattan, New York
12.2009 - 12.2003
- Engineering Services
Principal Administrative Associate II
NYCTA
Manhattan, New York
06.2000 - 12.2003
- Interacted with Executives, Manager, outside agencies, and other CPM administrative personnel.
- Performed a variety of administrative duties for Chief Discipline Engineer and Principal Engineers, including independent action and decision making on behalf of the Chief and his staff.
- Typed letters, correspondence, report tables, etc. using Microsoft Office.
- Maintained calendars and coordinated meetings, answered telephones, and handled incoming and outgoing mail.
- Maintained a uniformed filing system, distributing payroll, placed orders, and tracked supplies for the office inventory.
- Revise project specifications as needed, prepared specification books, and ensured completeness prior to mass printing.
- Engineering Services
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Timeline
Customer Service Representative
Southwest Airlines
02.2017 - 10.2025
Senior Secretary
Atlanta Job Corps Center
06.2013 - 01.2017
Confidential Secretary II
NYCTA
12.2009 - 09.2012
Principal Administrative Associate III
NYCTA
12.2009 - 12.2003
Principal Administrative Associate II
NYCTA
06.2000 - 12.2003