Adrienne Nesbitt
Cambria Heights,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Residential Specialist
Urban Resource Institute
10.2023 - Current
- Respond to and conduct hotline interviews for domestic violence victims
- Provide a warm, compassionate welcome to new residents and current residents going in and out of the shelter
- Provide administrative support in areas of office coverage, telephone, and clerical work
- Maintain a log of visitors entering and exiting the premises and record all unusual incidents
- Function independently in times of facility coverage including responsibility for appropriate action in crisis situations per agency procedure and making necessary phone calls as needed
- Conduct recreational activities and accompany residents on field trips, as assigned
- Ensured safety and security within the residential facility with consistent monitoring and strict adherence to policies.
- Maintained accurate records of all resident interactions and progress updates, ensuring continuity of care across shifts and team members.
- Provided essential daily living assistance, enabling residents to maintain independence and a high quality of life.
Sales Associate
Victoria's Secret
06.2022 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy
Crewmember/ Certified Trainer
Chipotle Mexican Grill
06.2021 - 06.2022
- Trained new team members on procedures, customer service, and sales techniques.
- Deescalating conflicts between employees and customers to maintain a safe and cordial working environment
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Sales Representative
Vector Marketing
02.2022 - 04.2022
- Using Google Spreadsheets to organize appointments
- Gave hourly presentations showcasing company products
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Exceeded sales targets through effective planning and goal setting. Sold over 1000 worth of products, Achieved 2 pay raises
Senior Care Assistant
Pink Houses Senior Center
07.2020 - 08.2020
- Fostered a sense of community among residents by organizing group outings, events, or exercise programs tailored to individual abilities
- Promoted a positive living environment by engaging seniors in social activities and organized spaces.
- Worked with chef to prepare daily food specials and other supplies.
- Assisted in maintaining a clean and safe environment for the seniors
Education
Bachelor of Arts - Psychology
Hunter College
Manhattan, NY01.2024
High School Diploma -
STAR Early College High School
Brooklyn, NY06.2021
Skills
- Communication
- Microsoft Office
- Documentation
- Collaboration/ Team effort
- Intake Procedures
- Problem-Solving
- Creativity
- Organization
- Adaptability
- Complaint Handling
Timeline
Residential Specialist
Urban Resource Institute
10.2023 - Current
Sales Associate
Victoria's Secret
06.2022 - 07.2022
Sales Representative
Vector Marketing
02.2022 - 04.2022
Crewmember/ Certified Trainer
Chipotle Mexican Grill
06.2021 - 06.2022
Senior Care Assistant
Pink Houses Senior Center
07.2020 - 08.2020
Bachelor of Arts - Psychology
Hunter College
High School Diploma -
STAR Early College High School
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