Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrienne Robinson

Ronkonkoma,NY

Summary

Dynamic Advanced Medical Support Assistant with the Department of Veterans Affairs, skilled in HIPAA compliance and patient communication. Enhanced patient satisfaction through efficient appointment scheduling and conflict resolution. Recognized for professionalism and ethics while fostering a collaborative environment among medical staff, ensuring seamless operations and exceptional service delivery.

Overview

35
35
years of professional experience

Work History

Advanced Medical Support Assistant

Department of Veterans Affairs
04.1990 - Current
  • Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
  • Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
  • Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
  • Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
  • Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
  • Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Mailed patient appointment letters.
  • Scheduled appointments for patients at Department of veterans affairs.
  • Verified and updated clinical records.
  • Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Sonderling High School
Brentwood, NY

Skills

  • Conflict resolution techniques
  • Patient communication
  • Organizational growth
  • Medical billing experience
  • HIPAA compliance
  • Appointment scheduling expertise
  • Professionalism and ethics
  • Patient scheduling

Timeline

Advanced Medical Support Assistant

Department of Veterans Affairs
04.1990 - Current

Sonderling High School

Similar Profiles

  • Gregory Ellis

    Gregory EllisGregory Ellis

    Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare

  • Bruce Ritenburg

    Bruce RitenburgBruce Ritenburg

    VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin

  • Camilla Lanier

    Camilla LanierCamilla Lanier

    Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)Director, Planning and Operations at U.S. Department of Veterans Affairs, Veterans Health Administration (VHA) Office of Integrity and Compliance (OIC)

  • Angela Antoinette Perkins

    Angela Antoinette PerkinsAngela Antoinette Perkins

    Health System Specialist at Department of Veterans Affairs/ Veterans Health AdministrationHealth System Specialist at Department of Veterans Affairs/ Veterans Health Administration

  • Taylor Stepanek

    Taylor StepanekTaylor Stepanek

    Agent/Registered Representative at New York Life Insurance CoAgent/Registered Representative at New York Life Insurance Co

CREATE PROFILE