Adrienne Shuford
Tallassee,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Membership Clerk
Costco
Montgomery, AL
08.2023 - Current
- Processed memberships and maintained accurate records of membership activities.
- Assisted customers with inquiries regarding membership status, privileges, and benefits.
- Maintained up-to-date knowledge of all products, services, and special offers available to members.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Created new member accounts by entering data into computer systems accurately and efficiently.
- Managed incoming calls from current and prospective members to answer questions or provide information about membership options.
Insurance Customer Service Representative
State Farm
Fairburn, GA
03.2021 - 07.2023
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized computer systems to access accounts for research purposes.
- Followed up with customers via email or telephone as needed regarding account status or other inquiries.
Sales Associate
European Wax Center
Atlanta, GA
02.2019 - 03.2021
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
High School Diploma -
Ashworth College
Norcross, GA12-2011
Skills
- Customer Service
- Written Communication
- Attention to Detail
- Multitasking
- Teamwork and Collaboration
- Time Management
- Organizational Skills
- Microsoft Office expertise
- Problem-solving abilities
- Self Motivation
References
References available upon request.
Timeline
Membership Clerk
Costco
08.2023 - Current
Insurance Customer Service Representative
State Farm
03.2021 - 07.2023
Sales Associate
European Wax Center
02.2019 - 03.2021
High School Diploma -
Ashworth College