Adriyanna Holland
Niagara Falls
Summary
Dedicated administrative professional excelling in data management and effective communication with a strong background in customer service. Proven ability to organize information and facilitate clear communication between teams and clients.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Niagara Falls Housing Authority
Niagara Falls
03.2025 - Current
- Managed incoming calls, directing inquiries to ensure timely resolution by appropriate departments.
- Prepared applicant files and documents for staff.
- Supported the team by organizing data using spreadsheets and databases.
- Facilitated communication between tenants and housing authority staff, enhancing collaboration and service delivery.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring record accuracy and confidentiality.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Lead Bartender
Niagara Frontier Country Club
Youngstown
05.2023 - Current
- Oversaw staff scheduling to ensure optimal workforce levels and enhance service efficiency.
- Trained new bartenders on drink preparation and service standards.
- Coordinated with kitchen staff to synchronize food and beverage orders smoothly.
- Created innovative drink specials to elevate guest experience and drive sales growth.
- Interacted with guests to provide personalized service and build relationships.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Addressed customer complaints promptly to uphold service standards and maintain guest satisfaction.
Student Teacher
Niagara Falls City School District
Niagara Falls
01.2022 - 06.2022
- Facilitated engaging classroom activities to promote student participation and learning.
- Developed lesson plans aligned with curriculum standards and student needs.
- Implemented diverse teaching methods to accommodate various learning styles.
- Collaborated with experienced teachers to enhance instructional strategies and classroom management.
Education
Bachelor of Arts - Education
Niagara University
Niagara Falls, NY05-2022
Associate of Arts -
Niagara County Community College
Sanborn, NY05-2020
Skills
- Document preparation
- Data management
- Microsoft Office proficient
- Filing systems
- Time management
- Customer service
- Staff scheduling
- Team leadership
- Effective communication
- Group instruction
- Case Management
Timeline
Administrative Assistant
Niagara Falls Housing Authority
03.2025 - Current
Lead Bartender
Niagara Frontier Country Club
05.2023 - Current
Student Teacher
Niagara Falls City School District
01.2022 - 06.2022
Bachelor of Arts - Education
Niagara University
Associate of Arts -
Niagara County Community College