ADTZIRITH MARTINEZ PARTIDA
Tahoe City,CA
Summary
7+ years of success in customer service and relations, with leadership experience in the professional workplace. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking individual and skilled at providing exceptional customer service. Able to analyze a problem/situation, and strategically plan to achieve the best possible solutions. Always excelling in every position, engaging and personable with the ability to oversee business tasks while consistently meeting deadlines.
Overview
12
12
years of professional experience
Work History
Server
Rosie’s Cafe
Tahoe City, CA
11.2025 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to maintain smooth dining operations.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new team members on menu offerings, service standards, and operational procedures.
Barista, Server
Tahoe House
Tahoe City, CA
09.2024 - Current
- Prepared high-quality beverages and food items, ensuring consistency in taste and presentation.
- Trained new staff on coffee preparation techniques and customer service standards.
- Managed inventory levels, ensuring availability of supplies during peak hours.
- Implemented efficient workflow processes to enhance speed of service during busy periods.
Food Runner, Busser and Host
Gaslamp Breakfast Company
San Diego, CA
03.2023 - 08.2024
- Delivered food orders promptly to ensure customer satisfaction and dining efficiency.
- Coordinated with kitchen staff to verify order accuracy and timely preparation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted servers in expediting orders during peak service hours for improved workflow.
Customer Service Representative
Alorica
08.2020 - 01.2023
- Customer service representative for Abercrombie & Fitch and Hollister Co. Responsibilities included– not limited to, order processing, direct customer contact via email regarding the order status, warehouse, and logistics coordination, preparing shipping documentation, database administration, identified and resolved any customer problems.
Customer Service Representative
TTEC
06.2018 - 03.2020
- Customer service representative via chat for T–Mobile. In this campaign, I provided excellent customer service while maintaining expected chat handle time goals and meeting accuracy and reliability expectations for T–Mobile.
English Language Teacher
Vancouver Language Centre
02.2016 - 05.2018
- Taught students from various social and cultural backgrounds the English language. Administered tests and exams, maintained records, and provided classroom management. I possess excellent administrative, verbal communication and writing skills along with constructive and effective teaching methods.
Customer Service Representative
Teleperformance
03.2014 - 03.2015
- During the first six months, I worked in the billing department providing professional and courteous customer service to improve business performance and sales. Then I was transferred to the Bulk VIP department managing tech support, setting up appointments, billing, sales and issuing ticket numbers when issues couldn’t be solved.
Education
High School Diploma -
Preparatoria N 10
Guadalajara, Jalisco Skills
- Customer Service
- Bi-Lingual Spanish
- Computer Proficiency
- Communication and People Skills
- Strong Problem-Solving
- Professional Development
- Planning–Organizational
- Customer Sales
- Budgeting
- Collaborative
- Classroom Management
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Server
Rosie’s Cafe
11.2025 - Current
Barista, Server
Tahoe House
09.2024 - Current
Food Runner, Busser and Host
Gaslamp Breakfast Company
03.2023 - 08.2024
Customer Service Representative
Alorica
08.2020 - 01.2023
Customer Service Representative
TTEC
06.2018 - 03.2020
English Language Teacher
Vancouver Language Centre
02.2016 - 05.2018
Customer Service Representative
Teleperformance
03.2014 - 03.2015
High School Diploma -
Preparatoria N 10